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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Salute to Women in Tech

February 21, 2015

Women in the Channel, Women in Technology and Girls in tech are just a few of the organizations supporting women in the technology field. Being a women in telecom has its own special challenges.

The FCC had a facebook post about Dr. Shirley Ann Jackson which got me to write this article:

"In 1973, Dr. Shirley Ann Jackson became the first African American woman to earn a PhD from MIT.

Sales Math and Measuring What Matters

February 18, 2015

Sales Math is the concept that you need X number of leads to make Y number of sales where Y is a tiny percentage of X. The funnel starts out with a big number and the inked deals drip out of the bottom -- with a bunch of leads lost along the way (like a leaky hose).

We all believe in Sales Math. We are delighted to be asked to quote something. Why? Pavlov response I guess - plus you can't win if you don't play.

Cable Will Win

February 16, 2015

The Telecompetitor spends a lot of space on Chattanooga's muni network - as if it was the perfect model for a Gigabit network. Two problems with it: (1) it cost taxpayers literally millions of dollars via bonds and federal grants and (2) very few people buy Gigabit services from them. It is rare that a muni network will do well. UTOPIA, Wilson's Greenlight, a couple in Florida, ECB-Chatt and Lafayette's LUS are the ones I paid attention to over the years.

News Tidbits Part 2916

February 16, 2015

Some different things happening in the VoIP industry. Let's take a look.

Phonism has come out of beta with their VoIP end-point management system.

8x8 "announced it is offering an unprecedented Service Level Agreement (SLA) to qualified enterprise customers that guarantees the industry's highest levels of service availability and voice quality for calls transmitted over the public Internet.....

Why Social Media Might Matter

February 14, 2015

The Culture of Complacency

February 14, 2015

"In their book "In Search of Excellence," Tom Peters and Robert Waterman list a "bias for action" as the first of eight attributes that distinguish excellent and innovative companies. Many of the companies they studied were very "analytical in their approach to decision making, but they are not paralyzed by that fact (as so many others seem to be.) In many of these companies, the standard operating procedure is: 'Do it, fix it, try it.'" [WSJ]

Many companies are going through change -- mostly M&A change which isn't the change I mean. EarthLink and Cbeyond were going through very public change - like Dell, Microsoft and others.

The Wholesale Paradox

February 11, 2015

The FCC is voting on the anti-muni laws this month. Quite a few states - triggered by the big money of the Duopoly - have passed laws outlawing government broadband networks. The FCC sees the Chattanooga Gig Initiative by municipal provider EPB as its model. It isn't quite the model.

Do Network Upgrades Matter

February 11, 2015

AT&T is upgrading some U-Verse areas to 75 Mbps. Is this in response to the new FCC definition of broadband?

Indiana Fiber Network is upgrading to 100G. IFN is owned by 20 LECs in the state that put 3500 route miles of fiber in the ground touching about 4000 buildings.

Big upgrades - are you in Indiana?

News Tidbits Part 2915

February 9, 2015

While Verizon is selling its wireline (including approximately 1.6 million FiOS Internet customers; and approximately 1.2 million FiOS Video customers), AT&T is upgrading U-Verse to 75 Mbps in some areas. Now they will actually be delivering broadband under the new FCC definition.

Frontier - making its 3rd acquisition from the RBOCs - "FTR will have to break the bank to do so, creating huge debt and diluting shares further," per SeekingAlpha. One thing to remember: not one of tehse acquisitions have gone well for Frontier (or Fairpoint).

Softphone From a Handset Maker

February 9, 2015

The Telecom Reseller has a report that Grandstream released an Android app.

"Grandstream Networks has announced the launch of Grandstream Wave, a free softphone application for Android devices. Grandstream Wave allows business and residential users to make and receive SIP based voice calls over Wi-Fi using any Android mobile devices running Android 4.0 or higher. This free app can be downloaded from the Google Pay Store and supports the integration of up to six SIP accounts, six-way voice conferencing and a number of telephony features."

CLECs releasing apps - like Voxox - isn't unusual.

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