On Rad's Radar?

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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"TelePacific Communications, the largest CLEC providing integrated voice and data telecommunications services to the small and medium-sized business ("SMB") customer segment in California and Nevada, today announced a definitive agreement to acquire the SMB customer base and network of O1 Communications ("O1"). TelePacific will also acquire a SAS 70 Type II certified data center located in Sacramento, California. ... Under the terms of the agreement, TelePacific Communications will gain approximately 1000 business customers in California.

Posted in CLEC, data center, mergers, smb, telecommunications

Tagged: clec, data center, merger, smb : Related Tags: telepacific communications, california, business, wholesale, telepacific, pacific

Channel a HyperOffice

August 2, 2010

Posted in agents, channel, saas

Tagged: apps, collaboration, SAAS, saas : Related Tags: hyperoffice

TCA Adds MegaPath and Star2Star

August 2, 2010

The Technology Channel Association (TCA) announced the addition of two new carrier members in July: MegaPath Inc. and Star2Star Communications LLC. TCA was launched in August 2008 as a non-profit trade association for channel organizations selling any technology solutions.TCA membership is open to both agents and vendors.

As vendor members, MegaPath and Star2Star will collaborate with TCA on the development of industrywide standards and best practices.

Posted in TCA, agents, channel, technology

Tagged: agents, channel partners, level3, megapath, qwest, TCA, tca : Related Tags: vendor members, megapath, communications, members

Is Broadband a Utility Now?

August 2, 2010

The way the FCC is examining, re-classifying and inquirying broadband, has it become a utility now?

There are many studies that show that cities with broadband do better economically than cities without broadband. The Iowa City study done about 5 years ago (that I read in Broadband Properties magazine) was one of the first studies that showed the economic benefit of FTTX. But it wasn't the last.

The American economy is in a slump (to put it mildly). We are competing globally against everyone in the world for a job.

Posted in FCC, Internet, broadband

Tagged: broadband, dsl, FCC : Related Tags: cities broadband, broadband, utility

Ethics of the Rolodex

July 29, 2010

What happens when a channel manager leaves a Master Agent or a Carrier?
Who's Rolodex is it? That database of contact info is a valuable asset.
What happens if the channel manager takes that database and all that information with them? Is that stealing?

There's been a much talk at agent events about ethics and I have 2 examples where it just seems this should be illegal.

One was a channel manager (CM) I had with a CLEC. To be honest, he wasn't that good of a channel manager.

Posted in CLEC, agents, channel

Tagged: agents, channel partners, clec, ethics : Related Tags: channel manager, employment contract, master agent, channel, carrier, manager

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Predictions 7 Months Later

July 27, 2010

Back in December, I made some predictions in an interview with Rich Tehrani. One of them was about HD Voice. We added another Alliance slash Peering Group, but still not enough density yet for HD. I'm thinking maybe in 2012. (BTW, I still get asked how to do Fax over IP and TDM is still the answer for any volume of outbound faxing.

Posted in PBX, sip trunking, unified communications, voip

Tagged: pbx, sutus, UC, unified messaging, voip : Related Tags: still

Another LTE Player?

July 27, 2010

No, not Sprint, although according to the media, Sprint is thinking about deploying LTE. I'm talking about Lightsquared.

This new LTE venture promises 100,000 jobs and a 4G network that will reach 92% of the populace. Lightsquared is a consortium based on Harbinger Capital Partners acquisition of SkyTerra Communications. "SkyTerra will provide the spectrum for this venture.

Posted in cellular, spectrum, wireless

Tagged: cellular, LTE, sprint, vzw, wireless : Related Tags: wholesale cellular, market, cellular, sprint, wholesale

Losses All The Way Around

July 27, 2010

What a terrible quarter.

The FCC is playing around with Broadband - plans, definitions and classifications. The NTIA took the summer off from its task on the broadband stimulus.

Meanwhile, VZ releases its quarterly numbers as a loss due to pension payments and layoffs. It is planning more layoffs, because it has to cut head count in its wireline business to reflect the declining revenue. The spin was that VZW was counter-balancing any revenue losses, but with wholesale (pre-paid) cellular subs, not direct, contract ones.

Posted in CLEC, FCC, broadband, cellular, duopoly, satellite, sip trunking, wireline

Tagged: broadband, clec, duopoly, FCC, satellite, sip trunking, wireline : Related Tags: global enterprise, markets, enterprise, revenue, because, broadband

ReClassify the FCC

July 27, 2010

You have thousands calling for reclassification of broadband service by the FCC. In other words, let's regulate broadband. As if that will help. More government red tape. Regulation didn't get CLEC's to develop a viable model in 14 years, so what will change with more regulation?

Dave Rusin, CEO at AFS, sold his company to Zayo, I think, to spend more time blogging about changes needed to both the FCC and CLEC strategy.