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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Where's the Profit?

October 30, 2013

How To Raise Prices

October 30, 2013

Yesterday there was an article in The Atlantic about a global wine shortage. Apparently, we have had smaller grape harvests in the last couple of years. When you consider that wine consumption is up (and so many new winemakers including Dave Matthews and other celebs have entered the market), it isn't surprising. Plus add Climate Change, which has to affect not just grape harvests but all crops globally.

Backing Up Terabytes

October 24, 2013

I get asked often how a data backup will work when it is Terabytes. Even on a 10MB x 10MB pipe, 2 TB of data is going to take some time. It takes 16 hours on USB 2.0 which is about 53MBps throughput.

Green Cloud Technologies will ship you a NAS and secure hard drives.

Another Event

October 24, 2013

It seems that more and more companies are holding events. We have plenty of trade shows, but apparently that wasn't enough. Now master agencies have shows (some have more than one). One PR firm became an event planning company.

Character Above All

October 23, 2013

Thanks to Bright House Networks for the invite to lunch today to listen to former Colts and Bucs coach, Tony Dungy. It was my first time getting to hear him speak. It was an informal talk.

Dungy spent 10 years in Pittsburgh - 2 years as a player (Super Bowl win) and 8 years as an assistant coach under Chuck Knoll.

Will UC Work or Is It a Question of Money?

October 21, 2013

I see this often enough: UC firm nabs funding. In this case, Thinking Phone Networks got $10M in funding to bring the total to $31M. Thinking Phones has been around since 2006. Maybe UC just isn't going to work.

Broadsoft is Now a SP

October 17, 2013

Broadsoft Connections 2013 kicked off with the CEO keynote. The twitter stream for #BSFTconnections has been interesting. UC-One is the answer to BYOD and mobile. Telstra has been a customer for 10 years - with 250K seats.

Broadsoft Alum Acquired by Fidelity

October 17, 2013

Now that it is out there I can report that cloud-based video conferencing service, Vidtel, was acquired by Fidelity. Wainhouse, a research house for the telepresence industry, let the news out yesterday.

Vidtel, based in Sunnyvale, CA., was founded by former Broadsoft CMO, Scott Wharton, in 2008. Alex Doyle, another Broadsoft alum, was Vidtel's VP of Marketing.

Roundup: TDS, Zayo, Birch and the Business Markets

October 15, 2013

Zayo scooped up some more fiber - dark fiber this time. Zayo adds 1,200 route miles of dark fiber that hits Chicago,Des Moines, Omaha and Denver in its acquisition of Fiberlink LLC. No financial details were available from privately held Zayo.

Birch closed on its Lightyear Networks deal, since Lightyear settled its USF contribution dispute with the FCC - even during a shutdown.

Why Network Matters

October 15, 2013

High speed broadband, DSL, cable modems, Gigabit, fiber to the home, metro Ethernet, DS3 and T1, even LTG and 4G are just network transport. Yet that is all the advertising is about, right? Why?

Because the most important thing today is access to the network.

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