Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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The Expanding Channel Programs

July 16, 2014

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding.

First up, is VZ opens Enterprise accounts to channel partners. I say this with caution because the history of VZ's program has always been a yo-yo.

AireSpring launched AireContact to the channel.

Many Moves

July 15, 2014

Softbank is ready to announce that it is merging with T-Mobile. It seems that Softbank CEO, which owns most of Sprint, went around the FCC by buying the German parent company. CP is reporting that "SoftBank, Sprint's majority owner, has reportedly reached a "basic agreement" to buy T-Mobile USA's counterpart, Deutsche Telekom."

Integra made its second purchase in 2014 by grabbing WCI.

More Verizon Netflix Buffering

July 11, 2014

On Verizon's public policy blog, there is a response to the Netflix buffering issue - sort of. It's kind of funny. "Verizon received an email from a customer in Los Angeles asking why he was not getting a good experience watching Netflix on his 75 Mbps FiOS connection." So you sold a customer a 75MB broadband circuit -- something that they would NEVER fully utilize. And then they can't get a 3MB video stream.

It's TruPhone's World

July 9, 2014

Rich Tehrani ran TruPhone's service through the real world lab after doing an interview with them [here].

I don't travel internationally (domestic travel is enough of a pain in the ass to deal with. Don't get me started.) But the TruPhone World plan is a cool idea: 1 SIM card for 66 countries for voice, text and data. Boom!

Isn't This Crazy?

July 9, 2014

An Exchange Alternative with UC

July 9, 2014

Icewarp: I have seen them around (since 2001) but didn't really know what they did. I spoke with them at the WebRTC Expo in Atlanta. Icewarp is a replacement for Microsoft Exchange server. (All those Microsoft partners who still want to make money selling Exchange, hello!)

Agents May Not Like This

July 9, 2014

Verizon's re-launch of its channel (after quite a few starts and stops) came with a new channel chief, Janet Schijns. In an interview in CP magazine, she makes some points for the channel.

The buying patterns are changing. So many components of this simple statement.

Some Data Center M&A

July 7, 2014

Zayo acquired Atlanta NAP, just in time to file its S-1 with the SEC in preparation for a public offering (aka IPO). Over the years, Zayo has acquired many Atlanta based fiber assets - such as AFS and US Carrier. The addition of AtlantaNAP and its 72000 square feet of space will go nicely with its roughly 600 route miles of metro fiber. [source]

The Snowden Effect on US Cloud Sales

June 30, 2014

There are a couple of articles on Telecom Ramblings (here and here) about the Snowden effect on US cloud and network hardware sales.

On the one hand, a US company losing a big contract in Europe is a bad thing. On the other hand, it is the bed that they made years ago to regain monopoly standing and become a company too big to fail.

Kind of funny for Germany to be so upset; they spy on every one too.

More VoIP M&A: Onvoy Buys Vitelity

June 30, 2014

An unnamed source sent me the press release that Onvoy is buying Vitelity. It reads, "Onvoy, LLC, a leading provider of national and international carrier services, has completed the acquisition of Vitelity assets, including all Vitelity customer contracts and user agreements. During the next several months we will further connect the Vitelity platform to Onvoy's national voice network, greatly expanding geographic reach, resilience, and scale for Vitelity customers, while maintaining the innovations and online experience Vitelity offers today."

It was announced a couple of days ago on DSLR.

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