Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Telecom Tidbits #2447

March 3, 2017

CenturyLink sold its data center business (57 sites) to a consortium of PE firms fronted by Medina Capital Advisors for $2.3B end of last year. Details were sketchy for agents who had clients in those data centers. And we are still waiting. At least now we know that the spin-off will do business as Cyxtera.

Sales is Hard

March 2, 2017

A few sales reminders from sales training I performed yesterday.

It is all about the Daily Activity. Your routines and habits determine your level of success. Tom Peters says, "Show me your calendar.

4 Problems with the UC Market

February 27, 2017

On a LinkedIn blog, Telarus co-founder Patrick Oborn writes about the fact that 72% of businesses have not transitioned to cloud communications. 72%!!!

After 15 years, 2000+ providers can only take a 28% handhold in the market?

The growth rate of Hosted PBX (HPBX/UC/UCaaS) has always been a hopeful bad guess.

Yes, Fonality, I am Skeptical (of the VoIP Sector)

February 24, 2017

Apparently, one slightly snarky tweet and a single line item in Tidbits - "A head scratcher: Fonality got bought by Netfortis. Asterisk and Genband." - was annoying to the provider being acquired.

I spoke to five people in the VoIP space familiar with Fonality and none of them had much insight on why this move happened. Well, one answer: scale.

Telecom Tidbits #2446

February 23, 2017

According to Lookout Security, "More than six million user accounts and personal records were breached in January alone. Nine major companies were compromised, including Sanrio, the owners of the Hello Kitty brand; Supercell, a popular mobile gaming company; and Popeyes Louisiana Chicken, a well-known fast food chain. And 44 percent of the January breaches included stolen passwords, Social Security numbers or dates of birth. These pieces of personal information are valuable to criminals, since they may be able to sell it online to identity thieves." Maybe change your password from password or your child's DOB to something a little secure.

Is that Commission Pass Through Killing Your Business?

February 22, 2017

Master Agencies are under the same pressure as the carriers: pricing depression is making it tough to hit quota. More and more deals are needed each year.

That typically means that more agents are needed each year to bring in those deals. Unfortunately, the channel is aging.

Downhill Sledding

February 22, 2017

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE).

Price compression on network, bandwidth and voice has become so bad that it prompted all of the consolidation. Cogent and HE certainly fuel the price erosion but agents selling the lowest price all the time on everything is only speeding it along.

Yesterday, I saw an ad for Broadview UC down to $17.95 per seat (lower if you have 75 seats or more).

Marketing is Falling By the Wayside

February 20, 2017

Company executive don't want marketing; they want sales.

Or they want a twitter or Linkedin strategy.

Or they want to increase channel sales.

I get calls all the time asking for a "cheap website guy".

Telecom Tidbits (part # 2445)

February 14, 2017

An interesting find: There is a CIO survey which finds Microsoft Azure will overtake Amazon AWS for Infrastructure as a Service (from July 2016).

Microsoft has been far behind AWS but then they started later too. This study shows that AWS has 45% share of public cloud infrastructure market -- more than Microsoft, Google, IBM combined.

Amazon launched a conferencing service called

The Desk Phone is Not Done .. Yet

February 14, 2017

OBIHAI, Grandstream, Yealink, Yeastar and VoIP Supply were just a few of the booths at ITEXPO with desk phones. While many say that the desk phone is over, there are still companies that say Not So Fast! They were pretty much hanging out in Ft Lauderdale last week.

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