Category: Call Center

My Exhausting Day

It has been an exhausting day. I was at Globalcomm early this morning and the booth traffic seemed a bit
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Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator.
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NexTone

I have recently met with the NexTone team and am impressed with many of the initiatives they are undertaking from
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Verizon’s Nancy Gofus

Here is a recent Executive Suite interview with Verizon’s Nancy Gofus who is the Vice President of Product Management for
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Call Centers Changing Lives

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about
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New Call Centers

Here is a new resource for people who are interested in tracking all of the new call centers that are
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What Happens Here Now Gets Out

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no
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Aculab Ace Progress

I have met lots of companies here. A good portion of the communications industry is in attendance from vendors such
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Joe Sanscrainte

For companies who have call centers and were in any way affected by the do not call list, you may
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TMCnet breaks One Million Unique Visitors

I just landed and checked e-mail and one of the first messages I saw is that TMCnet broke one million
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