Category: Call Center

Solid Cactus

I have to admit I am writing about this company because I like the name. Solid Cactus is now in
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Speaking in Minneapolis

Join me next week in Minneapolis for this seminar. I am totally revamping my presentation and it will be better
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Rich Tehrani in June 2006

The next few weeks will be rather busy for me. Tomorrow I will be at the Telx CBX event which
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Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact
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Stories of Interest

Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM’s
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My Exhausting Day

It has been an exhausting day. I was at Globalcomm early this morning and the booth traffic seemed a bit
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Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator.
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NexTone

I have recently met with the NexTone team and am impressed with many of the initiatives they are undertaking from
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Verizon’s Nancy Gofus

Here is a recent Executive Suite interview with Verizon’s Nancy Gofus who is the Vice President of Product Management for
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Call Centers Changing Lives

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about
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