Category: CRM

As I have been writing about for a few months, the Dialogic Division of Intel has been sold. Eicon Networks

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for

Please enjoy a sneak peak at my August 2006 High Priority Column in Customer Interaction Solutions Magazine: High Priority! By

SugarForge – take a look at how the CRM market is opening up its APIs.   See Also: VoIP Applications

Avaya announced a profit decrease and replaced Don Peterson as CEO on the same day. Louis D’Ambrosio is the new

  Here is my High Priority columns from the July 2006 issue of Customer Interaction Solutions Magazine. Enjoy. I have

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact

Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM’s