Category: CRM

$1.27 Billion in VoIP Support Services Revenue by 2010

A sign of a healthy market is one in which there is lots of money being made. IDC reports that
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Webinar News

There are a ton of things going on at TMC and one of the most exciting is our web seminar
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Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
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Art Rosenberg

I have been getting Lots of constructive feedback from Art Rosenberg for many years; probably longer than a decade. Way
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MetaSwitch, Cisco and Juniper Gossip

I spoke at a seminar hosted by Interactive Intelligence like I have been doing more and more lately. Today I
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Primal Solutions

Consider a typical tax return. If you own a home and have a mortgage you may be able to deduct
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Lower Broadband Customer Service Costs

Sorry for the self-promotion here but I haven’t had a chance to share this with you –the news of a
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Speaking at ITEXPO Ft. Lauderdale 2007

I have been getting lots of questions about how people can speak at this show – which promises – as
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Alcatel and Lucent Approve Merger

The Alcatel and Lucent merger was just approved despite rumors to the contrary. The price — 10.8 billion dollars."As we
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Nortel’s Future

With the rumblings in the market and out Alcatel and Lucent possibly calling things off, it might be a good
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