Category: CRM

Do Not Call

The controversy over do not call lists – states Vs. the federal government reminds me of the VoIP debate. It
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Open Source Helps Rita Victims

Here is a very brief article detailing the fact that Asterisk is powering a call center that helps hurricane victims
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Performance Optimization Talk

As you may recall I am speaking at the Black Point Inn today at a call center performance optimization seminar.
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Katrina Telemarketing Ban Lifted

The ban is not completely lifted. Here are the details.
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Amazon.com Customer Care Center

I love Jeff Bezos and think he is quite a visionary. I am also a loyal Amazon.com customer. I really
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Oracle Buys Siebel

Oracle Buys Siebel Months back I mentioned in my High Priority column in Customer Interaction Solutions magazine that there are
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Speaking In Seattle Next Week

Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week
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Rich Tehrani Live – Again

I am live once again – and –again, and… If you want to hear me speak it seems like you
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Dells US Call Centers

For all the public complaints I hear about Dell’s Indian call centers it is worth noting the company is also
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Katrina Red Cross Concert

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it
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