Category: CRM
The controversy over do not call lists – states Vs. the federal government reminds me of the VoIP debate. It
Here is a very brief article detailing the fact that Asterisk is powering a call center that helps hurricane victims
As you may recall I am speaking at the Black Point Inn today at a call center performance optimization seminar.
I love Jeff Bezos and think he is quite a visionary. I am also a loyal Amazon.com customer. I really
Oracle Buys Siebel Months back I mentioned in my High Priority column in Customer Interaction Solutions magazine that there are
Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week
I am live once again – and –again, and… If you want to hear me speak it seems like you
For all the public complaints I hear about Dell’s Indian call centers it is worth noting the company is also
When disasters strike or there is a need for large amounts of money to be donated to charitable causes it