I love Jeff Bezos and think he is quite a visionary. I am also a loyal Amazon.com customer. I really am. But when I saw the news that Amazon.com was opening a new customer care center I couldn’t help but laugh. Jeff was the person that said e-commerce would kill the call center.
Other than this predication, Jeff has been right on virtually with everything else he has done and Amazon’s continued success is proof of this. I can’t remember the exact quote or find a link to what Jeff said so if anyone out there knows the exact words or has a link to a page with the quote, please comment away.