Category: CRM

Fenero Aims to Disrupt Cloud Contact Center Pricing

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want
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Pipeliner Aims to be the next big thing in CRM

When TMC’s Customer Magazine started covering the contact management space in 1982 there were precious few choices of technology to
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MightyHive Achieves Contact Center and Web Ad Integration

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can
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SugarCon 2013 Kicks off this week in NYC

I am spending some time at the Sugar CRM SugarCon 2013 conference this week to learn about the trends in the
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Tomorrow’s Cloud, Optimized by Plantronics

Most people think of the cloud as being removed from the local environment because, after all, it requires the addition
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At Stew Leonard’s Deciding Who to Serve First

I had a fascinating trip recently to Stew Leonard’s where I witnessed employees having a conversation about customer service. If
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Aito Technologies Helps Carriers Leverage Sentiment Analysis

In the US, some of the most challenging times for carrier sentiment had to be when comedians and shows like
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Will Nimble 2.0 take Social CRM Mainstream?

Recently consumer products manufacturer P&G – one of the largest advertising spenders at over $9B announced it will cut its
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Need a New Car? Win a Mustang at ITEXPO in Miami Next Week

I think I may have one of the best jobs in the world. I admit it is a bit ADHD-inducing
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Avaya’s Top Communication Trends in 2012

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in
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