Category: CRM

Win a Free Call Center Makeover Worth Millions

I have good news to share – your company can win something worth millions of dollars and there is no
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Why I’m Neutral on the Comcast, Time Warner Cable Deal

There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner
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JetBlue Customer Care – Even Ponzi Would Be Horrified

Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January
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Fenero Aims to Disrupt Cloud Contact Center Pricing

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want
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Pipeliner Aims to be the next big thing in CRM

When TMC’s Customer Magazine started covering the contact management space in 1982 there were precious few choices of technology to
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MightyHive Achieves Contact Center and Web Ad Integration

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can
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SugarCon 2013 Kicks off this week in NYC

I am spending some time at the Sugar CRM SugarCon 2013 conference this week to learn about the trends in the
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Tomorrow’s Cloud, Optimized by Plantronics

Most people think of the cloud as being removed from the local environment because, after all, it requires the addition
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At Stew Leonard’s Deciding Who to Serve First

I had a fascinating trip recently to Stew Leonard’s where I witnessed employees having a conversation about customer service. If
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Aito Technologies Helps Carriers Leverage Sentiment Analysis

In the US, some of the most challenging times for carrier sentiment had to be when comedians and shows like
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