Category: CRM

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch

  The UC space is alive and well even as it moves from the customer premise to the cloud. To

Remember when I told you about the new Interactive Intelligence call center makeover which could be worth millions to your

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they

I have good news to share – your company can win something worth millions of dollars and there is no

There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner

Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January

Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want

When TMC’s Customer Magazine started covering the contact management space in 1982 there were precious few choices of technology to