Category: SIP

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve

In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with

Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching. The

NEC has been a technology leader in the communications space for decades and as the market has evolved to UC

According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with

U.S. regulators will often stop mergers and acquisitions because they are bad for the public in some way. Too much

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to