Category: Unified Communications
In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early
MasterStream, the complex quoting engine of many of today’s carriers has been successful at working with enough carriers that they
It’s no secret that voice interfaces have become one of the most successful product categories in recent years. With the
President and CEO Donovan Jones Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile
Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve
In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with
The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless
Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching. The
NEC has been a technology leader in the communications space for decades and as the market has evolved to UC
According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to