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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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New x.ai Chrome Extension Seamlessly Integrates Scheduling Into Workflows

March 20, 2019



The future of work is here!

Lightweight and easy to install, the x.ai Chrome extension integrates their AI scheduling assistants even more seamlessly into your daily workflow. The moment you identify the need for a meeting is the moment they're there to help you out, no tab-hopping required.

Click the extension on the upper-right hand side of your browser to instantly edit your calendar and access your schedule.

Composing an email? Just click on the new icon in Gmail to insert a link to any of your calendars using an event name, a URL, or a sentence with the click of a button. Your guests can use the link to schedule a specific type of meeting with you.







Omilia Conversational AI Expands into Cloud

March 19, 2019

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada’s traffic with a fully conversation voice assistant.







They provide on-premise and cloud solutions – with the latter becoming more strategic, thanks to customer requests.

The Case for Edge Computing gets Stronger as IIC and OpenFog Unite

February 20, 2019

Edge computing has a very bright future - it is absolutely inevitable.

If you are unconvinced, we invite you to read until the end.

For the sake of this post - we will use edge and fog computing interchangeably. This is becoming a less controversial position based on a recent exclusive interview with Chuck Byers, OpenFog CTO.



The OpenFog Consortium announced at an IoT Evolution Expo keynote in Fort Lauderdale, Florida last month, that their merger with the Industrial Internet Consortium or IIC was finalized. Both Carl Ford and Ken Briodagh with IoT Evolution have interesting insights on this merger, as does Matt Vasey, Chairman and President of OpenFog Consortium.

Suffice it to say, this combining of resources makes a great deal of sense as it helps the adoption of edge/fog computing. Here are some of the benefits and issues of fog-computing and OpenFog contributions.

Latency

Chuck discussed that apps should run in the cloud if possible but there are often impediments.













What's Big This Year in Telecom? Vote Now!

January 10, 2019



TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of the always interesting IDEA Showcase.





For years Andy and his Comunicano team have been at the forefront of driving companies in the telecom industry to success. TMCnet and ITExpo have always been where the telecom, collaboration and communications infrastructure companies meet.





VoIPWatch, as one of the first, and now longest running blogs covering our industry, has always been where the community finds unfettered, and unfiltered insight, perspective and opinion. TMCnet is where the tech community discovers what’s new, what’s happening and goes to gather.





That’s why we’ve teamed up and are asking the community, what’s going to be the hot category in telecom in 2019.

Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

January 8, 2019

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.



First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware of

Asterisk World: This is the business event behind the most popular open-communications solutions in the world. Come learn about the entire open-source/Linux communications ecosystem in a single place.

The Blockchain Event: The one place you need to be to learn about the future of distributed ledger and smart contact technology. Smart contacts could be the hidden gem in this tech as they can allow truly decentralized marketplaces to perform trust-based transactions. In other words - a smart contract could act as an intelligent agent - paying one party from another based upon preset conditions.

MSP Expo: Companies are more frequently turning to MSPs - especially as the war for tech talent heats up.









At IoT Evolution See Cisco, Google, Nokia and What Matters

January 8, 2019

IoT Evolution Expo returns to Fort Lauderdale, Florida, Jan 29-Feb 1st, 2019 with an amazing agenda.

Attendees tell us they love this event because it has all the right players to learn about the present and future of the market.



To get a sense of what it will be like - we encourage you to read our recent interviews with some of the speakers.

Randy Van Buren, Solutions Engineer, Nokia will be a panelist in the “5G General Session - Keeping Connected: From 5G to Zigbee."

Here is an excerpt of the interview:

What will be some key points you plan to hit in your session?
Key points for my session will be implementation of identity of networks, data access paths, endpoint credentials as well as subscription / accounting are now opened up from the legacy cellular world of being defined by carriers toward the IT-perspective of letting an enterprise, application, and manufactured determining the option that suits their definition. The carriers will be required to provide the flexibility of provisioning, mapping, and freeform storage, transport, as well as billing.

What new insights can attendees expect to take home from your session?
Insights to be gained will be the pressure on carriers to move away from traditional SIM cards and their associated infrastructure toward eSIM and other forms of trust sources that are software-based instead of soldered into hardware.

One of our great keynoters is Ricardo Prada, UX Director at Google, where he directs broad, multidisciplinary teams of scientists and designers, adapting future technologies to human needs and capabilities. 











How The Future of Work Will Change Everything

January 3, 2019

The continuous technological changes coming to all industries is often referred to as the future of work and no corporation is safe from this upheaval. In order to help companies become prepared for what will undoubtedly be an exciting yet disruptive future, TMC (where I am CEO) has developed the world's only Future of Work Exposition.



To give you a sense of where things are going - we've posted past interviews with conference co-chair Jon Arnold. These consisted of near-term AI and ML expectations as well as where the future of work could lead us.

To finish off this series, we just interviewed Jon again about how the future of work will change everything, and we mean everything.

We hope you enjoy this post and further make plans immediately to come to the Future of Work Expo Jan 30-Feb 1st, 2019 in Florida.



There has been a lot of discussion around AI and jobs. Do you think it will be a net job creator?













ITEXPO #SuperShow: The One Event Tech Buyers Should Attend Each Year

December 12, 2018

Time is limited and the only constant in tech is change.

In this environment, our challenge at TMC has been to evolve our conference ITEXPO, into a #SuperShow.







We hope you’ll make it Jan 30th-Feb 1st, 2019 in Fort Lauderdale, FL.

Simply stated, we have spent years, making ITEXPO (photos) the one place where purchasing decision-makers need to go to learn everything they need for the new year.

Phone.Com adds Enterprise Features and HIPAA Compliance

October 10, 2018


As Phone.Com crossed the 30,000 customer mark we decided to have an exclusive interview with Alon Cohen, CTO and Executive VP. Alon is credited with being a founder of the VoIP market as a co-founder of VocalTec, the Israeli company which sold PC software and gateways allowing calls to traverse packetized IP networks for the first time.



Alon was very excited to discuss the company's new cloud architecture - the serverless solution allows the company to focus more on business logic. In fact, they can now respond to requests for changes quite rapidly as a result. He said, "We can respond in a day or two if a big customer needs a feature."

Telecom systems were once famous for being extremely slow when new features were needed.






Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







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