Packet8 Virtual Trunking

Last month I discussed a rumor regarding 8x8/Packet8 providing SIP trunking services. It turns out this rumor was true as today the company released the news they will not only provide SIP trunking but a more comprehensive product they call... continue reading...

Hyperconnectivity, Live and in Person

You can't escape the reality that interconnectivity between humans will increase at a more rapid pace as time goes on. The myriad ways in which we connect with one another, e-mail, social networks, blogging, IM, SMS, telephone, voicemail and others... continue reading...

Sipera Looks To The Channel

Expect Sipera, the Texas-based company focusing on VoIP/UC security to look for resellers to sell their products worldwide. Brenadan Ziolo, the company's VP of Marketing Operations visited TMC this week to brief us on where the company is going with... continue reading...

Build Communities With Google's Help

Let's say your company plays in a few different spaces such as information technology, security and storage. And let's say your company has decided to build a community of interest which is dedicated to a specific subject area as you... continue reading...

Podcast: AudioCodes Mediant 1000 MSBG

Recently, AudioCodes released the Mediant 1000 MSBG (Multi-Service Business Gateway) a device which combines the following: media gateway, enterprise class session border controller, data router, firewall, LAN Switch, WAN access, Stand Alone Survivability and an on-board general purpose server. This... continue reading...

T-Mobile Lawsuit Repercussions

Rob Adler has an interesting take on the T-Mobile/Starbucks WiFi lawsuit at his Vantage blog. His point? That the PR hit of winning a lawsuit which takes away WiFi from millions of users will be extreme. I can't help but... continue reading...

UC Hot in UK

Yes this is a short post but what more is there to say beyond the fact that 87% of respondents in a UK survey said they would deploy unified communications. The UK is turning out to be a great market... continue reading...

Talkswitch Interview: Jan Scheeren

Right now the small business market is the shining star in communications -- plenty of growth is predicted in this space and small businesses for the most part are behind the tech curve -- meaning they need to catch up.... continue reading...

Plantronics Calisto Pro Series Review

I have had a few months to use the Plantronics Calisto Pro Series wireless telephone and bluetooth headset and I remain tremendously impressed by this solution which I say is perfect for the small business who wants maximum flexibility... continue reading...

Will LTE Fuel IMS?

Will LTE fuel IMS? Bob Emmerson seems to think so and he has a great point. With similar elements defined in WiMAX, LTE and IMS, the chances that carriers will have to install more and more IMS components are good.... continue reading...

Flat Rate Voice/Data Plans for SMBs

If you are an SMB and you feel you would like to pay less for voice and data service, perhaps now is the time for you to rejoice... Well at least smile. The reason is there is a new flat... continue reading...

Telephony Hardware Community

Be sure to visit TMC's newest Global Online Community (GOC), Telephony Hardware sponsored by Pika Technologies. Why would you visit? Simply because regularly visiting a TMC community is an ideal way to learn about a specific topic such as in this... continue reading...

Headed to Telx CBX 2008

Later this week I will be a video reporter at the Telx CBX (customer business exchange) event in New York. I always like the CBX events and am looking forward to meeting with the companies in the carrier hotel space... continue reading...

Nortel User Group 2008

I am off to Dallas for this event. Maybe I will see you there. Back online soon. -- Rich... continue reading...

One More Reason To Vacation in the Bahamas

Recently the Bahamas Telecom Company (BTC) decided to migrate its existing countrywide wireline network to IP using Sonus and Calix gear. The move to IP will reduce the amount of equipment that needs managing and in addition, the Bahamian phone... continue reading...

Of IP Communications and Broadband Reliability

I came across an interesting article in the New York Times by Randall Stross which discusses consumer VoIP services, the differences in quality between them and the general trend towards multiple services of lower reliability replacing a single service (PSTN)... continue reading...

Speaking at IP Sizzles 2008

I am really looking forward to IP Sizzles 2008 -- formerly VoIP Sizzles 2008. What is it you ask? Well I am glad you did. IP Sizzles is an event put on by ABP which focuses on educating resellers on... continue reading...

Eyeball Networks Signs 5-Year Micro-Community Agreement with TMC

You may recall past writings about how TMCnet has been building communities of interest for customers worldwide in an effort to educate purchasing decision makers about the products and services in different subsets of the communications and technology markets. Our... continue reading...

Microsoft Response Point at Costco

Is the world ready to buy their IP PBXs from Costco? We are about to find out as the warehouse club with 537 worldwide stores and over 51 million card holders will be carrying Syspine/Microsft's Response Point, the entry level... continue reading...

Vocaltec Sells Patents to Karo Millennium

In a way, I must thank VocalTec because it was companies like them that helped me realize how IP would revolutionize communications and further help me decide to launch a magazine dedicated to the market in 1997. VocalTec was one... continue reading...

New Asterisk Community

In an effort to further educate purchasing decision-makers and influencers in the world of communications and technology, TMC has partnered with Digium to build an Asterisk Global Online Community. The goal of TMCnet's communities (and channels which are micro-communities) is... continue reading...

Sangoma Blows Out Earnings -- Again

Wow! Yes -- I know we are supposed to be in a slowdown and all -- but if the news that Sangoma had yet another record quarter is not enough to let you know that there are strong pockets of... continue reading...

SIP Forum Growth

The SIP Forum seems to be making some nice progress in attracting a broad swath of companies to its organization. In case you aren't aware, The SIP Forum is a non-profit IP communications industry association that engages in numerous activities... continue reading...

Being Part of Squawk Box

I spent part of my morning on Alex Saunders' Squawk Box -- a gathering place for industry analysts and thought leaders to discuss important technology issues of the day. Topics today included Ariel Waldman's harassment allegations against Twitter. This conversation... continue reading...

Podcast: Objectworld's David Levy

Objectworld's CEO, David Levy Objectworld is a Canadian-based software-only company providing unified communications solutions for small to medium businesses. Their solution includes UM, fax server, IVR, TTS, Exchange & Lotus Notes integration, etc. Objectworld's solutions work with about 90% of... continue reading...

Communications Developer 2008

If you haven't been watching, you may have missed the fact that  TMC's Communications Developer event has been gaining some major top level sponsors and I have taken an early look at the registration database and there are a good... continue reading...

Roku: The Apple of TV?

Without a doubt, the new Netflix Player by Roku set top box will become a serious contender for the title "iPod of the world of television." I haven't seen this device yet but based on what I have read... continue reading...

AT&T Webinar Focuses on Hosted Market

Remember when hosted communications was called Centrex? Those were the days. Life was slower back then. We didn't have smart phones -- really we didn't even have mobile phones. Heck, we didn't even have e-mail or voicemail... My, how things... continue reading...

MindWireless Podcast

MindWireless is focused on the wireless expense management space which as you might imagine is an area of growing importance inside telecom expense management. Just think about how complicated it is to manage wireless gadgets as employees have become obsessed... continue reading...

Cisco EMC Merger Rumor

With a majority stake in VMware and a commanding lead of the storage space, what's not to like about EMC. If you are Cisco, it makes sense to pick up EMC now because the stock is down a bit and... continue reading...

CBS Picks up CNET

Congratulations to CNET for being acquired by CBS for a 40% premium. I have always admired the company and I am curious to see how it changes as it becomes part of a larger media company which has so many... continue reading...

Packet8 SIP Trunking Rumor

I have heard a rumor regarding 8x8/Packet8 getting into the SIP trunking business. No confirmation yet but this makes great sense as this area of the market is doing well. All trunks will eventually be SIP trunks it seems... Unless... continue reading...

New WiMAX News Site

TMCnet grows daily with thousands of new news items and stories. As the site grows, we are always looking for ways to improve. One of these ways is to develop community pages which focus on a particular subject matter... continue reading...

ITEXPO West 2008 Conference Announced

One of the areas we have been feverishly working on at TMC is our conference program for ITEXPO,September 16-18, 2008 at the Los Angeles Convention Center. We have truly strengthened this offering with the addition of new TMC University certifications.... continue reading...

My Canada Trip and Nortel Wrap Up

I am back from Canada and the first thing I did when turning on my phone was praise the engineers who came up with the awkward-sounding acronym called EVDO. By the way in my discussions in Canada it seems the... continue reading...

Blackberry Thunder Coming to Verizon Stores

H.having experienced touch-screen browsing on the iPhone and even via Skyfire, I can tell you browsing without a touchscreen is a painful experience. Of course this applies to mobile devices. RIM knows this and is subsequently rolling out a new... continue reading...

Virtual Worlds, The Future of Communications

I am here at Nortel R&D headquarters in Ottawa, Canada where the Nortel incubation team is showing us a bunch of the latest technologies they are working on in the labs. This is the first day the media has... continue reading...

What the HP/EDS Deal Means

When you look around the tech market you see factors which suck the profit out of every nook and cranny. In hardware there is a trend towards standards-based hardware which is not slowing down. As this trend continues, prices shrink... continue reading...

Digium Picks Integrics to Power Carrier Solutions

Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well. Of course this doesn't... continue reading...

UMAThought Leader Steve Shaw on TMCnet

Few people know more about UMA than Steve Shaw... He really lives and breathes this market. This is why I am thrilled Steve will be writing for TMCnet with a special focus on unwired mobile access or UMA. Here is... continue reading...

Cablevision's WiFi Network in New York City

WiFi is not new and providing WiFi to a city is not new. What is new and worth noodling on is the fact Cablevision will soon have a WiFi network in New York City -- well over the next... continue reading...

PAETEC: Success Under the Radar

Recently I traveled to San Francisco to PAETEC World, the largest of annual meetings that PAETEC has with its customers. During this cold San Francisco week, over 350 customers and well over 100 PAETEC employees spent a few days in... continue reading...

Vonage Record Quarter: Jeff Citron Interview

Vonage has done a great job this last quarter --  posting growth numbers in a slower economy. I just had a podcast interview with Jeffrey Citron where he talked about the company's growth rate and the number of new initiatives... continue reading...

Sangoma's David Mandelstam Shares Thoughts

Sangoma's David Mandelstam always has something interesting to say so I invited him to have a podcast with me. What can you learn from listening is how well Sangoma and other communications companies are doing -- even in a slow... continue reading...

Nortel's Joel Hackney Discusses Earnings

Nortel announced earnings today and to get more detail on the news I had a chance to speak with Joel Hackney, President of the Enterprise Solutions Group at Nortel. Some details worth sharing... The company's net loss widened but revenue... continue reading...

NET has Record Quarter

Good news in the communications space from from NET who announced their highest level of profitability in 10 years. According to the company, total revenue in the fourth quarter was $33.4 million, a 15 percent increase from $29 million in... continue reading...

Shoretel Implosion?

I have never heard the kind of rumors about a vendor that I am hearing about Shoretel. Reports of unhappiness in the ranks of the workers and management problems persist in the industry. Some comments I have been hearing is... continue reading...

Communications and the Economy

Yesterday at Interop I asked exhibitors and analysts what they were hearing about the economy. Most said they think the recovery would be U shaped, not a V but some thought that Q3 would be the start of a recovery.... continue reading...

Interop Bound and Thanks

Another year, another Interop. I am off once again across the country to Vegas where I will likely spend more time standing in line than I will sleeping. How amazing is the fact that you can build a city in... continue reading...

PhoneTag, The New Simulscribe

Jamie Siminoff beams with enthusiasm as he explains to me in this podcast about his excitement regarding his company's name change from SimulScribe to PhoneTag. According to Siminoff, sales have increased dramatically since the announcement of the new name and... continue reading...

Headed Back From Paetec World 2008

I really had some great meetings today with Fortune class companies who are in various stages of deploying VoIP. It is always great to get to spend time with these companies and learn about their challenges and success stories. I... continue reading...

Of Universities and Technology

I head back from Paetec World today and I have had a number of very good meetings so far. I have a busy morning planned but before I head off to the day's festivities it is worth pointing out that... continue reading...

Blackberry Voice Search

TellMe just launched a new application which allows people to use their Blackberry for voice search. utilizing the TellMe speech recognition engine and Microsoft Live Search, you can have search results automatically localized if you happen to have a GPS-enabled... continue reading...

SimulScribe is Gone. Long Live PhoneTag

You've definitely heard me go on about voicemail transcription and just how amazing it is to have your voicemails transcribed and e-mailed to you so you never have to dial into your mailbox again. One of the companies leading the... continue reading...

Off To PAETEC World

I am heading out to the 2008 PINNACLE Users Conference at PAETEC World today. I had heard good things about Virgin Atlantic and am even taking one of their flights today. Yesterday I met with a company int he communications... continue reading...

New Skype Unlimited International Plans

I recently wrote about how I thought Skype should be sold to Google and in response I received a very well-worded response from Skype PR representative Chaim Haas. Here is an excerpt: [On] yesterday's eBay Q1 earnings call, where it... continue reading...

Danny Windham Podcast

Yesterday's podcast with Digium's CEO Danny Windham is getting a good deal of exposure and a number of people have been commenting on it to me. There is also a related article written by TMCnet's Susan Cambpell worth reading. For... continue reading...

SMS Saves Lives

The only thing better than seeing the world interconnecting with technologies such as SMS, is seeing health care providers taking advantage of the latest gadgets and technology to help curb disease outbreaks and improve prescription compliance. Case in point is... continue reading...

EsnaTech Grows the Google Ecosystem

One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great... continue reading...

Podcast: Danny Windham, CEO Digium

How does a company go from being a leader in the open-source communications space while simultaneously looking to generate revenue? Even open-source purists realize that companies supporting this movement need a way to generate earnings. Digium, the sponsor and maintainer... continue reading...

Why Skype Should be Sold to Google

There are now rumors circulating that Google will buy Skype. These rumors are not new -- I wrote about this as recently as November 20 of 2007. But they did die down for a while and have been renewed. I... continue reading...

Callwave Fuze, Unified Communications Plus

In the race to provide the best Unified Communications solution, there are just so many approaches. The various ways to achieve UC are staggering in fact. Companies like Microsoft have partnered with many companies to achieve seamless UC - with... continue reading...

New TMCnet Record and New Writer

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according... continue reading...

Dialogic Analyst/Media Day

Today I head to New York City for a Dialogic Press and Analyst day. We will be having a function this evening in Yankee Stadium which should be lots of fun. Many people have asked me to bring them some... continue reading...

iPhone Denial of Service Vulnerability

Radware today discovered the iPhone Safari browser is vulnerable to denial of service attack. The specific model being tested was the Apple iPhone1.1.4. In order to experience this problem a user must browse to a website containing malicious Javascript... continue reading...

Fonality Trixbox 2.0 Launches

According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone... continue reading...

Openwave Turns Service Providers into Internet Companies

For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants. But that was the... continue reading...

Target Service Provider Marketing by Pontis

At the recent CTIA show in Las Vegas, much of the talk centered around how service providers need to focus on generating revenue from advertising as companies like Google will be giving away many of the services they hope to... continue reading...

Google and SalesForce Enhance Relationship

It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their... continue reading...

GrandCentral Outage

Today was apparently a bad one for GrandCentral customers as many report the service was out for hours. As mentioned by TechCrunch, if you want to be phone company you can't go dead.... continue reading...

Dimdim is to WebEx like Asterisk is to Avaya

Open source web conferencing company Dimdim is looking to attack the conferencing market in the same way Asterisk "attacked" the PBX space. Although the concept of open source is not new this sort of product just shows how virtually... continue reading...

Digium's New Deal

It looks like Digium's Java based client will be getting commercialized as a result of a five year deal with PhoneFromHere.com. Apparently this agreement will improve the voice quality of PhoneFromHere's products and for Digium this signals another potential revenue... continue reading...

Plantronics HW251N-USB Wideband Headset

Correction... Despite my best efforts to be perfect this device is called the HW251N-USB not the HW351N-USB. Sorry if this caused you any problems. If you are like me you look for ways to ensure your entire team is as... continue reading...

Podcast: Ken Lamneck - President The Americas, Tech Data

Ken Lamneck President The Americas Tech Data Distribution companies are in a great position to tell us what trends to look for in the market. What is hot? What is not and more. It is for this reason I was... continue reading...

Podcast: Dieter Thompson, TAG

Dieter Thompson CEO TAG I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions. Thompson shares many things in this interview... continue reading...

Mobile Unified Communications from Verizon

You may recall I have written about the RIM division Ascendant Systems and how the company enables mobile unified communications. Now the company which allows your Blackberry to function as a wireless extension of your communications system has inked a... continue reading...

Communications Developer Call for Papers

Be sure to submit your call for papers entries for the Communications Developer show which will be collocated with ITEXPO later this year in the Los Angeles, California Convention Center. The specific dates of the event will be September 16-18,... continue reading...

Bob Emmerson: TMC's European Editor

Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran. Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter.... continue reading...

Messy Skype Presence Solution

Its funny, I spend so much time writing about solutions for service providers and enterprise customers that when I come across a do it yourself (DIY) solution allowing you to keep tabs on your Skype friends without the use of... continue reading...

TMCnet Podcast Library

Sure you have an iPhone or iPod or even a PC where you like to listen to your music. But have you had a chance to listen to TMCnet's high quality podcasts as of yet? ;-) I know many... continue reading...

TMCnet Gets a Redesign

I am very happy to be the first to tell you TMCnet is in the midst of one of its largest graphical overhauls. We are very proud of our new look which emphasizes softer blue colors and shades. There are... continue reading...

ScanSource Wants its MTV

ScanSource, a company distributing specialty technology products in communications, POS and other spaces, has acquired MTV Telecom Distribution, a UK-based distributor of voice and data solutions. Many US distribution companies are looking to expand internationally. This is especially true as... continue reading...

Live Communications Webinars

How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from... continue reading...

Sprint Pays Klausner

Sprint recently signed a deal with Klausner Technologies to enable them to use visual voicemail without the fear of being sued. This news is interesting as Sprint is one of the companies coming after VoIP providers who the company claims... continue reading...

EU Authorizes Fist Fights on Planes

OK I may be a bit over the top with this headline but allowing a plane full of passengers the ability to talk on the phone -- all in different languages... What is the EU thinking? According to TMCnet's Mae... continue reading...

Mind CTI Interview: Monica Eisinger

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last... continue reading...

TMCnet Hits 100 Sponsored Community Milestone

All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet. Furthermore, thanks for your loyalty and the nice testimonials many... continue reading...

Starface Looks for US IP-PBX Growth

I recently came across a software-based IP-PBX company from Germany that I have never written about before. Vertico Software GmBH makes a product called Starface which comes in a variety of flavors, from software to an appliance or hosted solution.... continue reading...

HD Voice goes Hosted

I have long mentioned there is an opportunity to start using stereophonic, surround sound quality in IP communications as the quality of phones today is just atrocious.Thankfully, Polycom, Skype, Microsoft and others have embraced this concept with their wideband codecs.... continue reading...

Packet8 Links With SalesForce.com

In the race to differentiate IP communications services, a natural area  for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have... continue reading...

The Coming Mobile WiMAX Revolution

Over the past fifteen years the world has become smaller as a result of the internet and more recently broadband connectivity allowing IP communications consisting of voice and video to flourish. As connectivity has improved, entire industries were transformed. For... continue reading...

Plantronics Discovery 925: is it Jewelry?

If you have a doubt that your bluetooth headset is becoming more and more like jewelry, take a look at the new Discovery 925 line by Plantronics. The new headset reminds more of an earing than a headset and... continue reading...

Save Money in a Slow Economy

What is one of the best ways to cut costs without cutting heads or disrupting you key business operations? One simple solution is to explore the adoption of a telecom expense management or TEM solutions. Recently I had a chance... continue reading...

Polycom's Software Play and More

Depending on the era, if I asked people what the name Polycom makes them think of they would give me different answers. In the nineties it was video conferencing and audio conferencing devices. Around 2000 you could add IP phones... continue reading...

Polycom's Durable 8002 VoIP Phone

I have to be frank… I have never been in a meeting where I saw a product launch accompanied by a phone being slammed on a table. So I was a bit surprised when Polycom's Ben Guiderian did just that... continue reading...

NEC's New Vision

Recently I had a chance to sit down with NEC Unified Solution's new president Jeffrey Kane and talk shop. Kane has an extensive background in systems integration having worked at firms like Perot Systems and EDS. Most importantly, he has... continue reading...

OnRelay's Mobile PBX Solution

Years ago I realized that mobile phones would get cheaper and cheaper and eventually cause a threat to the PBX vendors of the world. Of course… trends are generally easy to spot but timing technology adoption is generally very difficult.... continue reading...

Here at CTIA in Vegas

So here I am in Vegas. I had a 45 minute wait for a cab followed by a 15 minute wait to check in to find out that the hotel I thought I was staying at is not the right... continue reading...

VPF Winter 2007 Video Interviews

Although the temperature near TMC's Norwalk, CT headquarters is below freezing, I am told we are actually in spring. And I am admittedly late in sharing this information with you, frequent readers of these pages know I believe it is... continue reading...

Google's Government Wins

Google is slowly but surely racking up government wins and has some pretty big names under its belt so far. For example, the National Oceanographic and Atmospheric Administration, the U.S. Coast Guard, the National Highway Traffic Safety Administration, the... continue reading...

Tax VoIP Illegally, Get a Raise

It is a sad day when a city government decides it needs to come after a specific technology -- one that has truly helped and empowered its constituents, in order to generate more revenue. The city of Los Angeles just... continue reading...

Nortel's Recent Wins and More

Nortel's Wes Durow credit SMEI.org One of the largest if not the largest deployment of VoIP I am aware of has to be Nortel's 10-year, $300 million dollar win with the US Social Security Administration which will support fifty-five thousand... continue reading...

TMC Growth Update

Congratulations to TMC's Kevin Kiley who was just promoted to VP of Finance. Great job Kevin. In addition I would like to thank TMC readers and our partners who have allowed us to continue our wave of growth. In the... continue reading...

Real Visual Voicemail on your iPhone

If you are happy with your iPhone but still annoyed that you aren't getting your voicemail read to you, you can now get visual voicemail on your Apple iPhone. How you might ask? Simple... You go to Jamie Siminoff's blog... continue reading...

Grandstream's Grand GXE502X

Many of us know Grandstream for their IP Phones which offer great value as well as an assortment of analog gateways, ATAs, videophones, etc. I have spoken with resellers in fact who sell truckloads of Grandstream equipment on the show... continue reading...

LiteScape's Unified Communications Applications

One of the more interesting unified communications companies is Litescape. They are doing new things in the UC space and more importantly, I can't think of another company who does what they do. The company's Oncast solution enables phones... continue reading...

Calabrio's Call Center Solutions Advance

The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing... continue reading...

Plantronics Doing Something Big

Plantronics is planning something big. I have discussed this before and they are staying pretty quiet about what they are working on. Moreover whatever they are doing has been in development for over a year and they aren't close enough... continue reading...

The Talkument Evolution

Have you ever compared an e-mail conversation to one by phone? I can search e-mail conversations and forward them as needed. These conversations via e-mail become part of a company's knowledge base and can be used for analytics and other... continue reading...

Nortel's Customer Experience 2.0

Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today.... continue reading...

Mitel and Sun go Green

In the communications space there are a number of companies that tell us they are green and to be honest, I am sure they are all doing their best to develop applications which are energy efficient. But until every company... continue reading...

Vermark's Big Telecom Expense Management Ambitions

One of the fastest areas of growth in the communications market has got to be telecom expense management as TEM solutions are needed to better manage corporate telecom spend levels. The sheer variety of communications services like PSTN, SIP trunking... continue reading...

Microsoft's Call Center Push

There is a level of excitement in the call center space I haven't witnessed since VoIP began transforming the call center into the contact center. Over the years, we have seen technology after technology change the way contact centers work... continue reading...

Podcast: The VoIP Connection

Today I had a chance to conduct a podcast interview Mike Crown Managing Partner, Olaf Bellstedt CTO and Joe Aiello Strategic Account Manager of the The VoIP Connection. The VoIP Connection has made a practice of installing Asterisk-based systems with... continue reading...

Communications To Fuel Global Economy Growth

Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills. With unified communications software now available... continue reading...

Carriers Need Advertising

I have been saying for over a decade that carriers need to explore ways to deliver enhanced services. To be fair, some companies are doing this. AT&T has done an amazing job partnering with Apple (the way I hear it,... continue reading...

IBM's Unified Communications Predictions

I have had over two dozen meetings with companies in the communications space these past two weeks and it is my sincere goal to be able to share the most important parts of each meeting with you. In the mean... continue reading...

Dan Miller New TMCnet Columnist

As I mentioned a while back, TMC is experiencing record growth and I promised we would maintain our high levels of quality as we grow. TMCnet currently has just under 50 worldwide columnists and most of them write daily or... continue reading...

Tech Data Carries Cbeyond

My equipment vendor contacts tell me Cbeyond has great quality of service on their SIP trunks when compared to others and this is not a surprise as they also supply the broadband pipe. So in order to get their excellent... continue reading...

3COM Deal Off the Table

Bain and Huawei were hoping to purchase 3COM but national security reasons kept our government from allowing the deal to go through. In the past few months, Bain and Huawei have been trying to restructure the deal in a manner... continue reading...

Dialogic to Support Asterisk

Dialogic has announced that the company's Diva media processing boards will support Asterisk. These boards will help Asterisk systems scale and moreover increase reliability while reducing strain on the CPU. The functions handled by the Diva board include DTMF recognition/generation,... continue reading...

Tandberg Integrates Unified Communications and Telepresence

As more and more customers deploy Microsoft's OCS, they are asking videoconferencing companies to help interconnect their products with their shiny new unified communications systems. But it isn't just video integration these companies want… These clients also want interconnection with... continue reading...

Where is the TMC Team?

This week, we have a total of nine TMC team members traveling to industry events. Dave Rodriguez, Erik Linask and I are headed to VoiceCon while Greg Galitzine will be at VON. I am looking forward to an information packed... continue reading...

IBM's Big Unified Communications News

Recently I spent a good number of hours at the sprawling Somers, NY campus of IBM where the company announced to the media their intention to spend a billion dollars in unified communications development over the next three years. IBM... continue reading...

Hot News: Ixia, VPI, Wyde Voice, Google, Spirent, Sangoma, LifeSize, Aculab and more

I try not to play favorites with the news and instead of giving you my picks of the week, I defer to TMC editors who picked the following stories as some of the week's best. This week, we have a... continue reading...

Russell Shaw and Frank Macari will be Missed

This morning I woke to horrible news as I just learned Russell Shaw has passed away. Apparently he died in his hotel room on a business trip. I cannot be sadder. Russell was a fantastic guy… And he seemed to... continue reading...

Prosody X Gets a Win

Aculab's Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more. One of the reasons for this... continue reading...

SIP Security Webinar

While SIP is an excellent protocol which has made the IP communications market a much better place, there are security challenges with this protocol as it is very open and not inherently secure. It is ironic that the openness of... continue reading...

Podcast: Peter Vicars, Newstep Networks

There is a race taking place in communications. Everyone is looking to converge as fast as they possibly can. Service providers want to provide enterprise service. Wireless carriers want to own the SMB and consumer markets. Oh... And I forgot... continue reading...

Adding Value to Wireless VARs

In the communications space there has been accelerating progress these past decades. In the eighties we had IVR, voicemail and unified messaging. In the nineties, we had CTI (TAPI,TSAPI, etc), international callback, the PC-PBX and later the IP-PBX. This decade... continue reading...

Paul Reynolds Joins XConnect Board

Sarah Hofstetter is a VoIP veteran as she was the head of PR for Net2Phone since the 1990s and has been in the IP communications space longer than just about anyone else out there. The reason I point this out... continue reading...

Newest Tech, Oldest Profession

I must admit, I was not 100% sure I wanted to cover this topic in my blog but in the end the human interest angle coupled with the popularity of the news regarding the Eliot Spitzer prostitution arrest made... continue reading...

Aspect Brings Unified Communications to the Contact Center

In 1997 TMC decided to launch a magazine titled Internet Telephony to cover what we hoped would become a huge IP communications industry. A few years later, contact centers saw the technology as a great way to take advantage of... continue reading...

Ken Camp is Available

Regular readers of my blog and attendees of TMC expos no doubt know Ken Camp. Ken is very knowledgeable in the field of information technology with special expertise in communications and security. He has written books, articles, spoken at shows... continue reading...

Peter Radizeski Joins TMCnet

TMCnet's latest blogger is Peter Radizeski. Peter is knowledgeable and not afraid to say what he thinks. He is direct and has a long history in telecom. He will will write things that ruffle feathers. His views many not always... continue reading...

Rumor: Deutsche Telecom to Acquire Sprint

I don't want to predict a disaster but having Deutsche Telecom acquire Sprint doesn't make sense from the perspective of all the different network types these companies use. Sprint uses CDMA, Deutsche Telecom's T-Mobile uses GSM and Nextel uses iDEN.... continue reading...

Communications News March 7, 2008

My editorial team has selected the following stories as some of the most important ones of the week. Hopefully some or all of these news items will be useful to my readers. Some of my favorite ones are how green... continue reading...

Jaduka's New Products

Jaduka has a suite of new products/services which allow IP communications to enter the realm of web 2.0. The company has a suite of services in fact and they are worth discussing individually... dukaDIAL lets you make phone-to-phone calls to... continue reading...

NEC, Microsoft, HP Labs and Comcast News

I was traveling yesterday and I didn't get a chance to communicate with my blog readers in the detail I would normally like to give. This morning I decided to share all the news that caught my eye from last... continue reading...

Sun Unified Communications Solutions

Sun is getting into the unified communications game with the aid of Mitel. This is great as IBM is big player in the space and having an alternative vendor like SUN is great for companies who are looking for options.... continue reading...

Packet8 Get's 72nd Patent

Chalk up yet one more patent for Packet8. U.S. Patent No. 7,339,604 is the company’s 72nd patent to date. The official name of the patent is "Videoconferencing Arrangement Having Multi-Purpose Digital Still Camera," and it was given on Tuesday, March... continue reading...

Fred Goldstein on Net Neutrality

Just when you thought you knew everything you need to know about the net neutrality debate and the controversy involving the FCC, Comcast and BitTorrent... There is more. A fantastic article from Fred Goldstein of ionary Consulting sums up what... continue reading...

White House E-mail Controversy

I just came across this summary of the White House missing e-mail fiasco and I am pretty blown away at just how out of touch Washington is with technology. I knew that this administration was tech-phobic when Dick Cheney was... continue reading...

AT&T's Bullish Investment

AT&T is making a major telecom investment in many areas of its business. The telecom giant cites the explosion of high-speed networks, data consuming devices and the move to IP as the reason for this investment. The money is... continue reading...

TMCnet's New Vertical Communities

Over the past decade, TMCnet has become the accepted resource for news, product research and analysis in communications and technology markets - including telecom, VoIP, and contact centers. Moreover, the site has become the defacto location online where companies build... continue reading...

Podcast: Joel Hackney, Nortel

If you want some great perspective on Nortel's recent earnings as well as information on which areas of Nortel are doing best, be sure to check out this podcast interview with Joel Hackney, President of the Enterprise Solutions Group at... continue reading...

IMS News from Ericsson, Radvision and Quanta

There is a good amount of news in the IMS space these days and perhaps most exciting is Ericsson working with Beijing Netcom, a branch of China Netcom to provide an IMS platform for the Olympics. It will be... continue reading...

Siemens Business Communications to be Sold

Siemens has put its Enterprise Communications division up for sale and it seems potential acquirers are Alcatel-Lucent, Nortel Networks and hedge fund Cerberus Capital Management. Alcatel-Lucent would be an interesting partner as Lucent spun off its enterprise division into Avaya... continue reading...

A Coke, Collaboration and a Smile

Coke employees will now be collaborating using Microsoft's communications and collaboration suite which integrates software and web services. This must have been a large dollar deal because even Bill Gates had some comments to share about this Coke purchase: "Coca-Cola... continue reading...

TMCnet Services

In an effort to allow TMCnet readers easy access to the breadth of TMCnet services such as the personalized MyTMCnet and TMCnet Mobile, TMCnet has launched a new TMCnet Services page which will allow you to instantly access the... continue reading...

Tellme Just a Small Yahoo?

If you want to get an idea of what Yahoo could possibly look like after a Microsoft acquisition, it may be useful to look at Tellme, a company Microsoft acquired last year. It is worth pointing out that Tellme was... continue reading...

Bain and Huawei Resubmit Bid

Bain and Huawei are changing their bid for 3COM in a manner that does not change the financial elements of the deal but it minimizes Huawei's access to certain Ethernet technologies. Last week, the parties pulled their application with the... continue reading...

Google Gives Away Voicemail to Homeless

For those of you who were in telecom back in the day, you may recall that the Computer Telephony show in Los Angeles, CA had a press event where they got together with exhibitors to give away free voicemail to... continue reading...

Telecommuting Slowdown

While I have been espousing telecommuting and moreover discussing frequently how IP communications enables companies to hire remote workers without losing productivity... Even I have been a bit surprised that some companies have such a large number of at home... continue reading...

Nuvio sues Garmin

Nuvio is suing Garmin over its Nuvifone product. As you probably know, Nuvio sells a hosted communications service so now that Garmin has launched this telephony product there is a serious chance for confusion. More... continue reading...

Senate Passes new 911 Bill

The Senate just passed the IP-Enabled Voice Communications and Public Safety Act of 2007 which amends the Wireless Communications and Public Safety Act of 1999 to impose on IP communications service providers engaged in interstate or foreign communication a requirement... continue reading...

What Nortel Should do Now

Nortel will be cutting 2,100 jobs and shifting about one thousand more to areas which have lower costs. These actions are in response to a wider loss in the fourth quarter. The company remains optimistic about its long term future... continue reading...

Siemens has Large Cuts

Close to 8,000 positions will be eliminated at Siemens in their communications division as part of a reorganization which allows the company to shift from being a hardware vendor to one that produces software. Over the past five years the... continue reading...

Some Webinars to Witness

If you aren't aware, it seems like my responsibility to at least mention some webinars worth attending. They happen to all be webinars that are hosted by TMC. I am going to try to attend them all. Some of the... continue reading...

Thank You Kevin Martin

It seems as if FCC Chairman Kevin Martin is the champion of the US citizen today at the FCC Forum as he seems genuinely concerned that there is discrimination taking place on the internet. Moreover he seems concerned about the... continue reading...

FCC Forum Starts This Week

This week there will be an FCC Forum in Boston where the FCC will be discussing many issues regarding the future of the internet. While the lobbying system of the US is wonderful in that it allows many to have... continue reading...

More SMB Communications Growth

Yesterday I discussed how well the SMB space is doing in the communications market and today there is more evidence of competition in the space as WhaleBack Systems is expanding deeper into the mid-Atlantic region. Three companies, Schultz Technology Solutions,... continue reading...

Jamie Siminoff on The Big Idea

Before I met Jamie Siminoff the CEO of SimulScribe the visual voicemail company, I would get emails from people in the industry telling me I should meet him as he was a great guy. Jamie does come across as a... continue reading...

The Problem with Triple-Play Providers

I am a cable quadruple customer. VoIP, broadband, TV and the reason I switched from standalone VoIP to cable had to do with dropped packets on my network. After spending days trying to figure out what the problem was... continue reading...

Jon Arnold on Vonage

Jon Arnold has done a great job of analyzing how Vonage is doing and according to the Arnold, the latest quarter had some ups and downs. Jon spells out why Vonage may not make it into 2009 and I for... continue reading...

TMCnet Continues to Grow

Thanks once again to our loyal TMCnet readers. Because of you, TMCnet has broken more online records. In January of 2008 TMCnet experienced 38,368,961 page views (meaning total number of web pages viewed on TMCnet in January alone. The total... continue reading...

Sony's VoIP Headsets

Sony may be a decade or so late to the game but certainly it is better to be late than not in the game at all. So welcome Sony to the world of VoIP headsets. The top of the range... continue reading...

Intel's Skulltrail Motherboard

I just have to wonder if Intel's latest motherboard code named SkullTrail will be useful beyond the gaming market. The device can be outfitted with two quad-core processors and multiple graphics chips from AMD (yes, AMD) and Nvidia. Obviously the... continue reading...

Aastra Acquires Ericsson's Enterprise Business

Ericsson has divested itself of its Enterprise communications business and this move reminds me a great deal of Lucent spinning off its enterprise division in 2000 or so. For Ericsson the logic behind the move is sound as it wants... continue reading...

Quickorder for Starbucks

Check it out... I was scanning engadget and came across Quickorder software which enables the iPod Touch to let customers order their coffee at Starbucks without human interaction. I think this is a great idea and in many areas of... continue reading...

SMBs Embrace FMC

Huge news comes from Nortel as they recently commissioned a survey which found SMBs are more technically savvy than some might have imagined. SMBs seem to be screaming for FMC solutions and unified communications -- especially as it relates to... continue reading...

Regulators Reshape the Internet

It is pretty amazing to see how many separate issues are surfacing that could affect the future of the internet. The FCC and government have their plates full deciding what to do with telcos and their potentially anti-competitive practices. The... continue reading...

HD Voice Community

As I have written about extensively, the advent of VoIP means that we are able to increase the quality of communications quite substantially. To that end, we at TMC are always looking for ways to educate you on concepts like... continue reading...

Unprotected SIP

Somehow the title "The Dangers of Unprotected SIP" caught me off guard  since today is after all Valentine's Day. Seems like something they should teach you about in geek health class in high school. But seriously, I don't think... continue reading...

Increase Marketing Spend in a Recession

I just couldn't help but sharing this article about how companies who increase their marketing spend in a recession come out of it doing better than when they went into it. I am not advocating that there is a recession... continue reading...

Corporate Phone Bills: $133 Billion in 2008

A staggering $133 billion dollars will be spent on communications services by businesses in 2008 according to Insight Research. 39% of this spending will be on cell phone bills. This staggering amount could be reduced if companies explore IP... continue reading...

Telco 2.0 - the Microsoft way

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along. Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing... continue reading...

Verizon's Network Upgrades

If you haven't been paying attention, you will have missed the fact that Verizon Wireless is investing like mad around the US to improve their mobile network. The quality of the wireless network was amazing to begin with and... continue reading...

ITEXPO East 2008 Video

If you missed ITEXPO this past month in Miami, you missed a great opportunity to meet with VARS, service providers and many companies looking to purchase IP communications products and services. I am truly humbled by the unsolicited comments... continue reading...

8x8 Patent Reissued

8x8 the parent of Packet8 has been reissued a patent 6,483,532 entitled, "Video-Assisted Audio Signal Processing System and Method." The patent relates to an arrangement for controlling audio signal transmissions for a communications system that includes a microphone and a... continue reading...

Covad has Wider Loss

Covad reported a fourth quarter net loss of $11.9 million or $0.04 per share, compared to a net loss of $8.4 million or $0.03 per share in the previous year quarter. Net revenues for the quarter increased to $121.6 million... continue reading...

Google Apps Get Unified Communications

It was bound to happen... Google Apps have finally become connected to the world of Unified communications. Thanks to Voice Mobility, you can now integrate Google Apps with your unified communications system in your campus or corporate environment. As... continue reading...

New VoIP Security Problem

Tom Keating alerted to me a new phone hack which is for now targeting SNOM IP phones. The big hack involves the ability of some VoIP phones to make phone calls from the Web interface using a simple web POST... continue reading...

Packet8 MobileTalk Goes Free

Packet8 has done a good thing today by allowing charter subscribers to their MobileTalk service free access. In other words, there are no longer fees associated with signing up to use this service which allows you to seamlessly connect your... continue reading...

Samsung MBP-100

If you were hoping for the day that you could fit a video projector in your pocket, perhaps that day is finally here. Of course this depends a bit on how big your pockets are. From this picture it seems... continue reading...

Tandberg Video works with Microsoft OCS

Microsoft unified communications gets video interoperability with Tandberg products. Specifically, TANDBERG MXP endpoints can now register and authenticate directly with Office Communications Server 2007 allowing them to appear as contacts in an Office Communicator 2007 user's contact list. By... continue reading...

Communications Being Purchased Incorrectly

In the world of communications a sad fact is that in the past few years, technology has evolved to the point where communications is being more integrated into business processes than ever.  Regardless of industry,  communications has evolved to the... continue reading...

Digium Guarantee Program

Good news for the open source market as Digium now offers a slew of new warranty related announcements meaning that purchasers of Digium software and hardware will get better warranties and and a money-back guarantee if a product does perform... continue reading...

Mobile World Congress Key Terms

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here... continue reading...

Alcatel-Lucent Cuts Dividend

Alcatel-Lucent just reported somewhat disappointing numbers for the quarter with a  few bright spots. On the negative side, the company reported its largest ever quarterly loss since it was created in 2006. The loss was 2.58 billion euros ($3.74 billion)... continue reading...

Open Source in South America

I was pretty blown away at just how much South American traffic there was at the recent ITEXPO a few weeks back. Much of this traffic was in the booths of companies who focus on the open source space. Digium... continue reading...

Is AT&T a Runaway Winner?

Is AT&T going to win the IP services wars? I get the feeling they are really doing a fine job in this regard and will only do better over time. Jon Arnold agrees and in a  recent article he talks... continue reading...

Big Things, Small Packages

Check out my Publisher's Outlook from the next issue of Internet Telephony Magazine. I didn't post it here because some of the content has been discussed here before and some is new. I focus on mobile VoIP, mobile access points,... continue reading...

Aretta's Hosted Asterisk Tastes Great

In the nineties when communications manufacturers gave the market few choices and there were many proprietary options, companies like Dialogic, NMS Aculab and others came on the scene and gave users choice by allowing them to purchase DSP resource boards... continue reading...

Open Source, Schmopen Source

Tom Keating takes us through an interesting tour through Shmooze and wonders aloud if this product is the Yiddish Asterisk. I'll give you a hint... It is not the Yiddish Asterisk but it is no chopped liver either.... continue reading...

ITEXPO East 2008 Videos

There was in independent reporter at ITEXPO interviewing yours truly and some of the exhibitors from the show. There are two Quicktime files for your enjoyment... One is an interview with me discussing the consumer side of communications opportunities and... continue reading...

Microsoft to buy Yahoo!

One of the longest-running tech rumors around is that of Microsoft buying Yahoo! in an effort to become more competitive with Google. The concept of Microsoft as an underdog in any market would have been tough to swallow just a... continue reading...

TMC Welcomes Gary Kim

Please join me in welcoming Gary Kim to the TMC editorial team. As you no doubt have realized by now, TMC is doing its absolute best to provide the industry with the world's best writers and thought leaders. This news... continue reading...

700 MHz Auction Update

So far in the 700 MHz auction there have been bids totaling more that 2.4 billion and in about a month we should know who won. There were just under two thousand bids for this precious spectrum which could become... continue reading...

Dell/Fonality Phone System

Russell Shaw has some analysis of the new Dell Fonality VoIP Phone System launched at ITEXPO this week and talks a bit more about the product and how it compares with the competition. Best of all, he has some screen... continue reading...

ITEXPO: Article in Sun-Sentinel

The Sun Sentinel had a great article on Internet Telephony Conference & Expo today and their spin was local. They mentioned companies in the Florida area who participate in the show. The article was written by Arlene Satchell and she... continue reading...

ITEXPO -- See You in Hall B

Good morning attendees, speakers, exhibitors and conferees... Just a reminder that we are thrilled to have you here in Miami this week for ITEXPO. Be sure to come to Hall B in the Miami Convention Center. If you enter from... continue reading...

ITEXPO West 2008 Day One - Andy

We are looking forward to the best three days of IP communications excitement this year here at ITEXPO in Miami. I just saw Andy Abramson's post and it reminded me that he won't be able to make it to the... continue reading...

Dell Chooses Fonality

Fonality has some huge news to share with us here at Internet Telephony Conference & Expo. The company was just picked to be the small business communications offering by Dell. What is perhaps most amazing regarding this news is the... continue reading...

ITEXPO East 2008 Schedule

Here are some of the happenings this week at ITEXPO. My team is already down in Miami, making sure the new Mustang convertible is prepped and ready for the raffle Friday. I wish you luck in winning the car and... continue reading...

Have a Safe Trip to ITEXPO

I hope everyone has a safe trip down to Internet Telephony Conference & Expo. The registration numbers are trending nicely above estimates and we expect a stellar event. As always, we have done our absolute best to assemble the most... continue reading...

Skype on Apple TV

Good news for those of you who want to purchase an Apple TV but are concerned it doesn't do enough -- like say make VoIP calls. Engadget reports this morning that hacker Brandon Holland will soon have have a plugin... continue reading...

Open Source Momentum

By now, you may have heard that Sun has agreed to purchase open-source database company MySQL for one billion dollars. Many companies are betting on open source as the future and open source companies operating in niche markets such as... continue reading...

Mobile Device Management

Mobile device management is a somewhat new addition to the telecom expense management (TEM) field, but it has exploded in the past couple years as mobile telephony adoption among enterprises has continued at a rapid clip. Moreover, many workers are... continue reading...

Open Source PBX Redesign

For you open source communications aficionados -- you know who you are --   ... I have some great news for you. TMCnet has recently worked with Sangoma to redesign the open source PBX Global Online Community. I hope you like... continue reading...

SIP and Enhanced Services

Jeff Dworkin is no stranger to TMC University as he has taught numerous TMC courses at ITEXPOs over the past years. Even though Jeff is well-known to many of you what you probably are not aware of is the... continue reading...

Jon Arnold

TMC's newest contributor is Jon Arnold. Jon is is one of the most methodical and knowledgeable people I know in the IP communications space and I have always admired him a great deal. TMC has worked with Jon for many... continue reading...

Important Interviews

Recently I was fortunate enough to be able to interview a number of thought leaders and others who have given me their perspectives on the communications market, the future, the entry of Google, Apple and Microsoft into the space and... continue reading...

Tech News 01/16/07

It has been a pretty big news day so far this early morning. Intel perhaps is responsible for the biggest portion of today's market movement as last night they announced earnings which were not all that bad but the stock... continue reading...

Quantcast Update 01/08

On November 6, 2007 I had a post (see bottom of post for chart) where I showed how TMC compares with other IP Communications sites. I did this by pulling numbers from Quantcast, a web service which tracks web traffic... continue reading...

Sipera Interview

Sipera Systems is on the leading edge of IP communications/VoIP security and it is worth pointing out the company was just interviewed by me and in the interview there is good information about the growth areas of IP communications as... continue reading...

OCS Assimilation

Tom Cross has an interesting post about Microsoft OCS and in it he has a good communications history lesson detailing some of Redmond's past activities in the telecom space. Here is an excerpt: What all this means is that the... continue reading...

Sangoma Interview

When you listen to David Mandelstam the President and CEO of Sangoma, you get the feeling you are speaking with a hybrid scientist/entrepreneur. Mandelstam's company is a pioneer in both open source and unified communications and he is a good... continue reading...

Google iPhone Upgrade

The latest news out of Google is not surprising as the company decided to choose the week of Macworld to announce that they have improved their iPhone experience. As I wrote about earlier today, iPhone search activity is much greater... continue reading...

Service Provider Opportunities

Service providers are being extremely creative in using technology and ingenuity to launch new and enhanced services and products to keep customers and attract new ones. Some of the better ideas I have seen lately are the consumer electronics DECT... continue reading...

SIP Education at ITEXPO

Marc Robins is now heading up the SIP forum and as you may know, he is an industry veteran and a fellow coworker for many years. Mark was the Group Associate Publisher at TMC and responsible for educating hundreds of... continue reading...

Latin America VoIP Conference

We are very excited to announce that at the upcoming Internet Telephony Conference & Expo in Miami later this month, there will be a free session for resellers showing them how to best sell IP communications products and services to... continue reading...

IP Communications News January 4, 2007

If you just can't get enough IP communications news then you are a lot like me and I do feel a bit sorry for you.  Either way, there is lots of great news happening in this first short week of... continue reading...

IP Communications News January 4, 2007

If you just can't get enough IP communications news then you are a lot like me and I do feel a bit sorry for you.  Either way, there is lots of great news happening in this first short week of... continue reading...

Technology News Wrap Dec 27, 2007

It has been a slow news week as you might imagine and there have been a number of stories which have caught my eye. Stories wrapping up 2007 are rampant and one worth reading is from Mae Kowalke and is... continue reading...

VoIP Banned on Some Flights

Perhaps the best holiday gift for people who enjoy peace and quiet on their flights is an all out ban on VoIP in the sky. The AP is reporting on the sorts of things we may be allowed to do... continue reading...

Asterisk Hits One Million Downloads

If you have any doubt that there is tremendous interest in open source communications consider the fact that Digium has recently announced the one millionth download of Asterisk – the open-source PBX.   Yes, that is “One million!”   This... continue reading...

The Latest on Mitel

If you are interested in the latest on Mitel and Sir Terry Matthews, be sure to check out this article from Zippy Grigonis titled Mitel Gathers Steam with Netherlands Deal.   In the article you will learn how lawn mowers... continue reading...

SIP Trunking Training

If you have attended any of TMC’s Internet Telephony Conference & Expo’s in the past eighteen months you are no doubt aware that one of the very well attended workshops focuses on SIP trunking.   The reason for this is... continue reading...

Avaya’s Unified Communications Future

When you think of enterprise communications Avaya is certainly one of the first names that comes to mind. A huge player in the space, the company has a tremendous amount of influence in the future shape of things to come... continue reading...

Nortel Sues Vonage

Vonage just can’t catch a break these days and seems to be the target of more lawsuits related to patent infringements than just about any other company out there. The latest patent fight is with Nortel, a company who says... continue reading...

OCS Training

It goes without saying that unified communications was one of the most exciting growth areas in the communications market this past quarter. Microsoft continues to be a major driver of this technology with its Office Communications Server (OCS) product. In... continue reading...

Net Neutrality 2.0

Should service providers be allowed to alter your web pages? The issue came up yet again when Toronto-based Rogers decided to insert messages containing sales messages in web pages they display on their customer’s browsers.   "We are concerned about... continue reading...

What Toshiba is Doing Right

Wow! A while back I commented that Toshiba’s products were not very well known in the telecom space. This is an excerpt from that blog entry:   My point is the company is well-known in computing but virtually unknown in... continue reading...

Mediaware Communications: the new Blue Silicon

In 2000 my team at TMC received a call from a new company named Blue Silicon that received around 70+ million dollars to form a company that would integrate voicemail across disparate systems. The company launched at Internet Telephony Conference... continue reading...

Telecom Growing Nicely

It’s a good time to be in telecom. With all the housing gloom and doom it is nice to see that at least the telecom market is doing exceedingly well. Of course you have to pick your battles… Consumer VoIP... continue reading...

Certified WiFi Telephony

Good news for those vendors looking for 3rd-party certification of their WiFi solutions as well as companies and consumers looking for the authentic “WiFi telephony” seal so glaringly absent from the marketplace today.   Russell Shaw’s blog discusses how the... continue reading...

NextPoint is Born

TMCnet’s Greg Galitzine announced the rumor on October 19th that NexTone and Reef Point were to merge. Today the news becomes real as the companies are combining to create NextPoint. Here are some quick facts and quotes according to the... continue reading...

TringMe and Flash Floods

Like flash floods, Flash phones will soon be overtaking the market in a rapid fashion as more and more developers realize Flash gives them the ability to so much more than other programming environments. TechCrunch has an overview of a... continue reading...

iPhone Gets Real Network

Many current iPhone users will certainly say it is about time that in 2008, iPhones will run on a proper 3G network allowing true wireless broadband speeds. The reason the device does not currently support 3G is because the... continue reading...

Verizon Wireless Opens Up

In the history of United States communications, this day ranks right up there with the day of the Carterfone (Wikipedia) decision allowing any device to work on AT&T’s PSTN network. Today, almost 30 years later, Verizon chose to tell the... continue reading...

Communications Webinars

I came across some webinars of potential interest coming soon from TMC. There are a bunch and they are quite varied so it would seem there is certainly something for everyone. I am certainly interested in the 10 myths of... continue reading...

The Latest VoIP Security Threat

For years I have been covering VoIP security and throughout this time it has been a one-sided conversation as there have been few documented cases of VOIP security attacks. Companies are generally not too happy to discuss VoIP security... continue reading...

Nokia 810 Review

Tom Keating has an excellent review of the Nokia N810 and although I haven’t seen this gadget yet, based on the Nokia N800 experience I have, this could be a real killer device.   I must say that the amount... continue reading...

Rumor Mill: Google Buying Skype

I have to be honest with you my loyal and devoted readers. I am disgusted with myself. Why you ask? Because I am an addict – I am addicted to writing about Google. I just can’t seem to help it.... continue reading...

COTS to the Service Provider Rescue

There was a time when service providers had to purchase massively expensive proprietary equipment in order to deploy telephone service. Class 4 and 5 switches required enormous investment and could be justified as this equipment would be depreciated over many... continue reading...

Voice Peering Forum Winter 2007

If you are going to go to one voice peering conference in 2007 it needs to be VPF or Voice Peering Forum Winter 2007, New York City at the Ritz Carlton Hotel. Here are some of the speakers you can... continue reading...

Avaya DevConnect

Over the years, TMC has worked closely with Avaya to host their DevConnect Developer Conference at TMC events such as Communications/VoIP Developer. I have always found these events to be extremely valuable as Avaya does a great job getting the... continue reading...

Google in Wireless

More discussions regarding Google getting into the wireless game were sparked today by a Wall Street Journal article focusing on Google’s wireless ambitions.   In summary:   Google will likely bid on the 700 MHz spectrum or lose good will... continue reading...

Rumor Mill: Google Acquiring Sprint

Recent news that Sprint is not going to work with Clearwire to build out a WiMAX network only added to the rumors I have been hearing about Google acquiring Sprint Nextel. On the surface it seems like this would be... continue reading...

PR and Marketing Done Right

Oftentimes companies in the communications space ask me how they are doing compared to their competition in the areas of marketing and PR. They generally do this by asking me to take surveys about their company’s standing in the market.... continue reading...

Cisco VARs Feeling Microsoft Pressure

I saw an article in CRN titled Cisco VoIP VARs Feeling Microsoft Pressure and I found it interesting that Cisco VARs are having to deal with customer doubt regarding selling unified communications solutions.   Imagine this news is coming... continue reading...

ITEXPO Discount – Act Fast

Sometimes I think I have the best job on earth as I get to meet with the real thought leaders in the communications market and see the latest products and services in the industry. Then I get the distinct pleasure... continue reading...

Nortel is Back

Recently it is has been a mixed ride for communications companies as those relying on tier-one service providers for the majority of their growth have been battered. Case in point is Ericsson and Alcatel-Lucent who each have lost over $15... continue reading...

IP Communications News November 6, 2007

What are some of the interesting things happening in the wide world of communications today? For one, Excel telecommunications and Allworx have partnered to provide SMBs with SIP trunking and a PBX solution respectively (check out the SIP Trunking channel... continue reading...

Quantcast

You are likely familiar with Alexa, a division of Amazon that measures website traffic. I have written about the site a number of times before. A while back I discovered a site called Quantcast which is becoming a well respected... continue reading...

Communications News -- What a day!

The day’s communications news doesn’t stop it seems and it is worth sharing some nuggets since my last report on the Open Handset Alliance where we discussed Google’s mobile strategy. But as we focus on mobility it is worth pointing... continue reading...

Open Handset Alliance and More

Another week and other massive avalanche of news in the communications space. The first item worth sharing is regarding Google shaking up the foundation of the mobile phone market. The funny thing is, editors and bloggers have been looking to... continue reading...

IP Communications News Week of November 3, 2007

What’s new in the world of IP communications? Well, as it turns out, quite a bit. For example, Allworx has just released version 6.8 of its software which includes follow-me functionality as well as allowing specific callers to be forced... continue reading...

Fluke

In the world of advertising the expression commonly used is “perception is reality.” Moreover companies are often branded by customers. If I say IBM, you will say mainframes. Oracle? Databases.   Sometimes I feel it is my job to help... continue reading...

I am Gphone, You are Not

Tom Keating has an interesting blog post about the continuation of the gPhone saga. By the way, is it Gphone? gphone? or gPhone? I don’t know. For those of you who are interested in looking at what this phone may... continue reading...

Polycom is Everywhere

I can’t help but be super-impressed by the progress Polycom is making in the market. The company’s devices work with virtually all companies and they have just expanded their VIP interoperability program. Amazingly, the company announced six new partners, Cedar... continue reading...

Free Switchvox

What do Superman, Switchvox, open source and Digium have to do with one another? Well somehow Tom Keating has worked these topics into yet another blog entry. To be honest, I am concerned at this rate we will have to... continue reading...

Alcatel-Lucent Cuts 4,000 More

Yesterday I wrote a blog entry titled Alcatel-Lucent May Cut More based on an article from the Financial Times. Today, unfortunately there is a story from the Wall Street Journal saying the recently formed company will cut 4,000 extra jobs... continue reading...

Toshiba Gains in IP Communications

Toshiba has great potential in the world of IP communications as it makes phone systems and a variety of computing devices. The company recently released Toshiba SoftIPT 2.1 which further connects the company’s line of Strata CIX IP business communications... continue reading...

Foundry Networks

As the need for ever-more broadband capacity in data centers increases and space available decreases, what is a company to do? One option is to look to Foundry Networks, a company who has decided to focus on high density/low-power data... continue reading...

SprintSecure Laptop Guardian

One of the more interesting features of mobile devices such as Blackberrys is the ability to have the device remotely wiped in the case of theft or loss. Interestingly, many laptops are filled with much greater amounts of corporate data... continue reading...

Agito Networks

The amount of companies pursuing the fixed-mobile convergence market or FMC continues to grow at a torrid pace. The latest company to jump in with both feet is startup Agito Networks. I had a chance to meet with Dan Spalding... continue reading...

Covad Acquired by Platinum Equity

Covad was recently sold to private equity and this could be a good thing. The company made a big splash in the business VoIP segment years back but more recently Covad seemed to stop focusing on offering converged services and... continue reading...

DiVitas Networks

If you take a long walk through lower Manhattan you could very well end up in Greenwich Village, SOHO, Chinatown, Little Italy, the Meatpacking district or any other area of Manhattan bearing an interesting name and unique culture. Indeed, you... continue reading...

Communications Enabled Business Process

You may have heard the term Communications Enabled Business Process or CEBP. I always wonder where new acronyms come from so I did some digging. This particular term was developed by engineers who were bored by the current state of... continue reading...

NET Acquires Quintum

On the face of it you might not see a merger between NET and Quintum as something predictable. NET is on the west coast, while Quintum is on the east. Quintum has had a consistent branding message over the past... continue reading...

Phone Calls without Subject are Rude

Did you know in the future if you make a call without a subject (similar to what happens to some e-mails I get these days) it will be considered rude? In addition, were you aware UC could have an ROI... continue reading...

Polycom and Ekahau Partner

As the world becomes more interconnected (read: smaller), the need for increases in productivity grows exponentially. The reason is simple. The more countries get into the act, the more competition each company has to deal with.   Thankfully, technology comes... continue reading...

Presence vs. Stalkers

Presence is a really great technology because it keeps people from playing phone tag – among other things. It is an absolute productivity accelerator as it allows people to know what people are up to 24x7. But therein lies the... continue reading...

Open Source Unified Communications

If you are a fan of unified communications, Linux and “Blackberrys on crack” you should read this interview by the VoIP Authority Greg Galitzine with Fonality’s CEO Chris Lyman. No organization has a 100% monopoly and certainly a company’s thirst... continue reading...

More Bad Motorola News

You may recall Motorola was a partner with Apple in developing the ROCKR phone which was supposed to be the best of Apple and Motorola technology in one sleek device. The only problem was the device was not the best... continue reading...

Which PBX Manufacturers will Survive?

The following is a sidebar to the Publisher’s Outlook Column Microsoft’s Big Unified Communications Launch in the November, 2007 issue of Unified Communications Magazine.   ---   There are many PBX companies – well over 25. I am surprised how... continue reading...

Microsoft’s Big Unified Communications Launch

Please enjoy the Publisher’s Outlook from the November, 2007 Unified Communications Magazine.   ---   In the history of communications space there has never been a new product roll-out supported by over 50 other companies. Until October 16, 2007, that... continue reading...

Telrex Unified Communications Call Recording

One of the main messages Microsoft is promoting to the communications marketplace is there is no need to replace your hardware – Microsoft Unified Communications will blend with your current communications infrastructure through gateways allowing you to keep the thousands... continue reading...

Microsoft UC News Update Here is the news you should be aware of regarding Microsoft’s Unified Communications push so far:   Tom Keating   Drag-and-drop Conference Calls = OCS 2007 Success? SAP Duet to leverage Microsoft OCS 2007 Rich Liveblogging... continue reading...

50 Microsoft Unified Communications Partners

There are 50 companies making announcements in conjunction with Microsoft’s Unified Communications launch. As I mentioned – this could be the biggest week for communications ever. Time will tell of course but 50 companies is nothing to sneeze at.  ... continue reading...

Initial Thoughts on Microsoft Unified Communications Event

Having Bill Gates initiate any new product launch is obviously good for your product. The energy so far in the room is amazing and the excitement about communications is absolutely incredible. It is quite amazing that communications has become a... continue reading...

Keating’s Microsoft Unified Communications Review

Tom Keating has an incredible review of Microsoft Unified Communications products which has yet to be posted. I believe there is an embargo until later today. I really suggest you check out his blog regularly until it hits. I read... continue reading...

Communication’s Biggest Week Ever

Tomorrow kicks off the biggest week in the history of communications. I have to be honest. After I wrote this statement I had to get up and take a walk and get some tea. I wanted a sanity check and... continue reading...

What eBay Should do with Skype

Please enjoy the unedited November 2007 Publisher’s Outlook column from Internet Telephony Magazine.   ---   OK, I was wrong. Really wrong. Over a billion dollars wrong in fact. Why? I believed eBay and Skype had a solid strategy to... continue reading...

Extreme Video Solutions Update

This past week I had a few minutes to spare while in New York City so I went to the Wall Street location of Extreme Video Solutions to see a demo of their technology in action. You may recall I... continue reading...

Strategic Technologies for 2008

I was reading an article on Wireless News regarding Gartner’s top 10 strategic technologies for 2008. Here are those technologies with the analysis from Wireless News. Obviously I agree with the first two items on this list and I do... continue reading...

Network Engines Buys Alliance Systems

If you have been in the telecommunications market for any period of time you are no doubt aware of Jon Shapiro the founder of Alliance Systems the company responsible for building bullet-proof communications servers. Alliance Systems has great industry partnerships... continue reading...

E-Mail Miscommunication

E-mail is not the perfect form of communication and there are times when emotion can be misinterpreted by this communications medium. I have dealt with this in the past myself and have learned there are times when it is better... continue reading...

IP Communications News October 6, 2007

It’s been another busy week in the IP communications space as evidenced by the cornucopia of news from seemingly every sector of the market. If you happened to be on vacation this past week or just don’t want to deal... continue reading...

Siemens Unified Communications

I recently had the opportunity to speak with Mark Straton the Senior Vice President of Product Marketing at Siemens about his thoughts on unified communications and where the telecom market is headed. Straton spent the early part of the conversation... continue reading...

Will RIM Make your Next PBX?

In July of 2004 Avaya and Motorola explained to me how their new FMC partnership would be great for business users. They even launched a new phone called the CN620 in fact. I haven’t heard much about the initiative between... continue reading...

TMCnet Searches

I thought it would be interesting to see what people search on when they come to TMCnet. It should be noted these searches are on TMCnet proper which unfortunately at the moment does not include blogs.   These numbers should... continue reading...

Dialogic Buys Cantata

Dialogic has been gaining a great deal of momentum this past year and now this momentum has increased substantially as the company has just announced they will be acquiring Cantata. This deal gives Dialogic access to huge fax market share... continue reading...

Call Center Flash Demo

Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at... continue reading...

Reselling VoIP

Calling all consultants, VARs, systems integrators and other resellers… Be on the look out for information on how you can make money selling IP communications. Specifically hosted communications. Now that I have got you looking, please indulge me as I... continue reading...

Unified Communications Gaining Momentum

In less than two weeks the communications market will be bolstered by the announcement of Microsoft officially entering the unified communications space in a major way. As a show of their support for the market, Microsoft chairman Bill Gates will... continue reading...

Phil Hill

Welcome Phil Hill to TMCnet as a columnist. Phil’s column is titled Hosted Hearsay and his first article is titled Small Business VoIP: Is it an Elephant or Gorilla? Where he discusses the reason why all SMBs are lumped together.... continue reading...

HTC Phones

It is times like this I get jealous of the smartphones the Europeans get. HTC makes a pretty good device in the 6700 and these devices are likely better as they are newer and have better processors and in some... continue reading...

Response Point

For at least a decade PBX manufacturers would speak to me off the record about their trepidation regarding Microsoft entering the phone business. For those companies who hoped the day would never come, they should probably avoid reading this article... continue reading...

Ixia’s New President and COO

Loyal TMC readers and visitors are likely aware of Atul Bhatnagar who was a keynote speaker about two years back at ITEXPO in Los Angeles, CA. The year Atul spoke was the first time Internet Telephony Conference & Expo was... continue reading...

Hyperconnected

About a decade or so ago I ran across Tony Rybczynski (Tony Ryb to those who know him and/or cannot pronounce his last name) at the COMNET trade show in DC and was so blown away by him that I... continue reading...

Trixbox Training

If you are looking for open source communications training, Fonality Trixbox training is going worldwide and is likely coming to a city near you. If you are looking for a discount on this training, be sure to click on... continue reading...

Wes Hayden

Let’s congratulate Wes Hayden who was just appointed to the role of President, Nuance Enterprise Division. Hayden will report to Paul Ricci, Nuance's chairman and CEO.   As Nuance focuses more on selling integrated solutions I expect Hayden’s skill sets... continue reading...

CommuniGate Pronto Goes Air

I have been using the latest version of CommuniGate System’s Pronto which works on Adobe’s Flash and Air technology. I think it is a great product. Adobe’s Air Platform was formerly called Apollo and provides a much richer interface than... continue reading...

Emerson buys Motorola ECC

Emerson recently picked up the embedded computing division from Motorola. This is a good move for Motorola as the company can put more of their focus on handsets and other core areas of their business. Right now Nokia and Apple... continue reading...

Switching to Optimum Voice

This was a big week for me personally as I switched service providers. I should mention I have free VoIP accounts coming out of my ears. I often test them but I haven’t switched to any of them because to... continue reading...

Alcatel Lucent Emergency

Patricia Russo the CEO of Alcatel-Lucent reportedly has one month to turn the company around. They need to restructure desperately it seems and the board will no longer tolerate bad quarters. Russo my soon be pushed out of the company.... continue reading...

3COM Sold

The Wall Street Journal reported that 3COM will be acquired by Bain Capital and Huawei Technologies. TMC’s Greg Galitzine has a call into 3COM for comments but what we know so far is the transaction is at $5+/share meaning more... continue reading...

ITEXPO West 2007 Scores Big in L.A.

Here is my Publisher’s Outlook from the October 2007 Internet Telephony Magazine. It is rough and needs some editing but should give you a good idea of why you should be subscribing and reading every issue of the magazine. :)... continue reading...

More Nice ITEXPO Comments

Thanks all for the nice comments on ITEXPO two weeks ago in Los Angeles. These are a few we have posted so far. Here is the testimonial page which will be updated over time.   Video cyLogistics, Inc. Packet8 Quintum... continue reading...

Packet8 Win

I have to admit, the press release (see bottom of page) I received this morning from Packet8/8x8 may be among the most unique I have ever received as it details how Packet8 is the service provider of choice for a... continue reading...

Blyke: Free Mobile Calling

I just can’t believe how much cheaper it gets over time to use communications services. When I was a teenager we paid somewhere around 25 cents per minute just to call one state away. Before we had fax machines we... continue reading...

Latest ITEXPO West 2007 Photos

We have had amazing comments regarding the success of the last Internet Telephony Conference & Expo from many attendees and exhibitors. We just recently posted some more photos of the event so you can get a feel for it yourself.... continue reading...

Would you like VoIP with that Order?

What is the state of the art in pizza technology these days? You might think it has to do with the dough or the ovens but no… It is all about IP communications. It seems the only thing changing the... continue reading...

Sun Reenters Telecom

With all the fanfare surrounding Microsoft’s reentry into telecom, I thought it worth mentioning Sun is doing the same thing. Microsoft has integrated their applications into communications (or vice versa) and even designed new devices such as phones and even... continue reading...

Best of Show ITEXPO West 2007

Congratulations to the best of show winners at Internet Telephony Conference & Expo last week in Los Angeles, CA. A list follows below and here is the detailed press release.   Best Service Provider Solution Comverse (www.comverse.com) CTI Labs (www.ctigroup.com)... continue reading...

ITEXPO West 2007 News

ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo is mind-boggling. Thanks to all the analysts, bloggers, members of the press and everyone else who covered ITEXPO.   Here... continue reading...

Ovum on Alcatel-Lucent

Steven Hartley, telecoms senior analyst at Ovum comments on: Alcatel-Lucent: There may be trouble ahead.   I referred to this news yesterday and Hartley’s comments don’t overlap with mine too much so I thought they were worth sharing. ---  ... continue reading...

Thoughts on Alcatel-Lucent

Wow. It has been quite a week. I am sitting here in Norwalk, CT – TMC’s headquarters and feel a bit under the weather. This is not a surprise as I haven’t slept since last Friday due the super-busy schedule... continue reading...

ITEXPO West 2007 Video

Please take a look at this video of ITEXPO. It is a good way to see what yesterday's attendance was like. Today is even better. Thanks for being here. Here are more photos and videos for your viewing pleasure.... continue reading...

ITEXPO and Green Technology World

This morning marks the second day on Internet Telephony Conference & Expo and as I eat breakfast I can’t help but wonder if today will be an even better day than yesterday (photos and videos). What blew me away at... continue reading...

Make Money Selling VoIP

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a... continue reading...

Apple, Google and ITEXPO

I was up pretty early today and had a chance to take in lots of news while listening to CNBC, Bloomberg, reading Barons and any website I could get my hands on. Perhaps the biggest news in the telecom space... continue reading...

PerformanceEdge

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the... continue reading...

ITEXPO West 2007 Coverage

Hats off to VoIP News for some great writing regarding Internet Telephony Conference & Expo. Here is an accurate description of what the show is all about. Ken Camp also weighs in on the conference in his Realtime Community blog... continue reading...

Off to ITEXPO West 2007

I am sitting in the airport this morning on my way to LA and reading Russell Shaw’s coverage of new research which discusses how websites of telecom companies are no good. Russell says this is information we already know. Interestingly... continue reading...

Bloggers at ITEXPO

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their... continue reading...

Surf Communications

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking.   Surf develops a suite of hardware and software products that drives... continue reading...

Quintum News

The number of new announcements being released at ITEXPO next week will likely be a show record if the early buzz is any indication. For example, today I learned Quintum; the Microsoft Certified VoIP gateway company will be making news... continue reading...

TeamQuest

I recently had the opportunity to speak with TeamQuest Corporation’s director of communications, Keith Hanna, about the IP communications space, SIP and the overall direction of the company.   TeamQuest Corporation is a provider of IT Service Optimization, specializing in... continue reading...

NeoPhonetics

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source... continue reading...

Business Solutions magazine

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more.   Business Solutions magazine is a publication geared toward executives... continue reading...

SIP Trunking Overview

I am looking forward to listening to Alan Percy’s panel on SIP trunking which takes place next week at ITEXPO. Alan has been a fixture at many TMC events over the years and I am waiting semi-patiently to hear what... continue reading...

Dan York Available

Sadly, Dan York was restructured out of a job at Mitel. After the acquisition of Inter-Tel there is obviously some overlap. Dan was part of the overlap and as a result is a great talent looking for an opportunity. For... continue reading...

LiveVox

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is... continue reading...

Toshiba

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems, about the evolution of the IP communications space and the direction his company is taking.   To learn more about... continue reading...

HelloSoft

I recently had the opportunity to ask Allan Johnson, vice president of business development in the wireless group at HelloSoft, about the evolution of SIP communications, wireless mobility and the direction his company is taking.   HelloSoft is a provider... continue reading...

Thanks Arjun

Arjun Roychowdhury was very nice in mentioning how well my team is doing with ITEXPO marketing and promotion. If you haven’t read his blog, Corporate Rat and Elusive Cheese, you should check it out. Arjun, thanks for noticing and I... continue reading...

Rich Tehrani Blooper

I came across this blooper of me during a video shoot. The thing about text is you can edit it when you screw up. Video on the other hand generally has to be perfect. Witness what happens when things go... continue reading...

Excendia

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the... continue reading...

Call Center Consolidation

There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space... continue reading...

Allworx

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx... continue reading...

Fonality FtOCC Training

Great news. Fonality FtOCC (pronounced F-Talk) Technician Certification is sold out at next week’s ITEXPO in Los Angeles, CA. There is still limited seating for the Administrator Certification. Oh yeah, I forgot to mention what this acronym means. It stands... continue reading...

Extreme Video Solutions

Affordable Telepresence I recently came across a company offering video conferencing solutions at an attractive price using a leasing model instead of a direct product sale. The company is called Extreme Video Solutions and is based in Arizona. For about... continue reading...

Nortel on Microsoft/Cisco

The following comments are from Nortel’s Tony Rybczynski regarding the new relationship between Microsoft and Cisco. I found them interesting and worth passing along.   ---   I was on holidays in Eastern Europe when the photo shoot took place.... continue reading...

MOBIVOX

I recently had the opportunity to ask Patricia Tessier, vice president of Product and Marketing at MOBIVOX, about deploying Skype, the IP communications space and more.   You may recall I mentioned the company in a post about about wireless... continue reading...

VoIP Supply Thanks TMC

One of the most satisfying parts of my job is working with smaller and newer companies and helping them become larger, more profitable and eventually large. I like to help large companies as well of course but the small... continue reading...

Dan York Speaks

Accomplished VoIP blogger Dan York will be speaking at ITEXPO in about a week in Los Angeles.... continue reading...

Google Bashing

John Battelle has some thoughts on a recent Economist article on Google which talks at length about the growing list of Google haters from telcos to television networks. According to the blog entry and article, one of the biggest challenges... continue reading...

Miss Teen South Carolina

It is all about the education. Miss Teen South Carolina hit the nail on the head when she said our education system in the United States needs to improve so as she says, US Americans can one day hope to... continue reading...

Polaris IP

Polaris IP is a company you probably never heard of but they have a patent on an e-mail routing system and are using it to sue the Internet’s largest companies. In particular, Google, Yahoo!, Amazon, A9, Borders, AOL and IAC/Interactive... continue reading...

Inter-Tel

Inter-Tel executives Aron Aicard (Director of Product Marketing), Jon Young (Director, Softswitch Technology) and Rick Ringel (Strategic Solutions Engineer), gave me this exclusive interview. They talked to me about Inter-Tel’s new corporate initiatives, the impact of SIP technology, and the... continue reading...

BlueSocket

I recently had the opportunity to ask Mads Lillelund, president and CEO of Bluesocket, about the evolution of the IP communications space, its acquisition of Pingtel and the direction his company is taking.   Bluesocket provides open wireless security and... continue reading...

Call Center Outage

A call center outage could be disastrous for your business. Some of the largest call centers sell millions of dollars worth of products and services each hour so an outage of minutes can be devastating to the bottom line. According... continue reading...

Alcatel-Lucent Changes

There are some management changes at Alcatel-Lucent consisting of COO Frank D'Amelio and President Mike Quigley leaving. Patricia Russo will remain as CEO and Etienne Fouques, who had reported to Quigley, will now lead the company's tech and strategy unit... continue reading...

Oaisys Update

If you live vicariously through my travel schedule then you were with me in Arizona during that muggy and super-hot trip I took a while back to see Oaisys and learn about their Talkument voice appliance.   As you... continue reading...

Skype Outage Article

Jon Arnold and I were both quoted recently in a San Francisco Chronicle article titled Skype reveals outage source, tells customers it won't happen again. The article is extremely well-written, gets perspective from a number of people and weaves each... continue reading...

Parlano

Bob Serr, Parlano CTO, took some time to give me this exclusive interview. In it, he gave some fascinating insight on the impact of industry giants like Google and Microsoft on the telecom world, and also let me know why... continue reading...

Acredo

I recently had the opportunity to speak with Erin Bolton, marketing manager of Acredo Technologies Inc, about IP communications, the company’s customer base and the upcoming ITEXPO.   Acredo Technologies delivers hosted IP phone service to the small business market... continue reading...

Ingate

I recently had the opportunity to ask Olle Westerberg, chief executive officer Ingate Systems, about his business and the direction he is taking the company.   Ingate Systems produces a range of SIP-capable enterprise firewalls.   Please read the TMCnet... continue reading...

Level 3 Communications

Level 3 Communications, Inc., an international communications company, operates one of the largest Internet backbones in the world, connecting 180 markets in 18 countries. The company serves a broad range of wholesale, enterprise and content customers with a comprehensive suite... continue reading...

What We Learned From the Skype Outage

As organizations move to VoIP and other forms of IP communications it is imperative they realize the world of IP is far different from the PSTN and circuit-switched networks of yesterday. While Internet Protocol is the protocol of the Internet... continue reading...

IP Communications Education

Listen, I don’t want to overdo discussion of ITEXPO in my blog but the fact of the matter is this recent e-mail sent by my marketing team is a great document discussing what is important at the show. It is... continue reading...

Wireless Companies at ITEXPO

I happened upon a great article by Mae Kowalke discussing wireless company representation at Internet Telephony Conference & Expo. Companies discussed include a la Mobile, Airwide Solutions, Kineto Wireless, MobiTV and MOBIVOX.   The article reminds me just how big... continue reading...

Call Center CRM Stories August, 17 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is... continue reading...

Junction Networks

I recently had the opportunity to ask Avery Glasser of Junction Networks about the evolution of the SMB IP communications space and the direction his company is taking.   Junction Networks provides business class VoIP service to companies without the... continue reading...

Vocalocity

Vocalocity provides customized VoIP phone solutions to small and medium size businesses, specializing in “Micro enterprise” companies with fewer than 25 employees. Vocalocity’s core service offering, VocalocityPBX, is designed to provide customers with the quality and reliability of traditional PBX... continue reading...

Voxbone

As you may recall, Voxbone had announced a developer contest a while back and in my blog post about the contest I mentioned the three winners will get:   Recognition as a Voxbone certified developer. Recommendation to customers and partners... continue reading...

Fonality

Here is a podcast interview of Chris Lyman the CEO of Fonality. Topics of interest? I asked Chris why he started Fonality, what pains his company solves for customers and we get into a discussion of trixbox Pro and trixnet.... continue reading...

Reef Point

I recently had the opportunity to ask Woody Ritchey, CEO of Reef Point Systems, about the future of IP communications and the challenges his business will face over the next five years. Reef Point is a provider of IP-based fixed-mobile... continue reading...

Radisys

I recently had the opportunity to speak with Ray Adensamer of RadiSys about the evolution of the IP communicationsspace, the company’s application-enabling platforms and more.   RadiSys specializes s in developing open standards building blocks, especially in the ATCA and... continue reading...

Packet Island

I recently had the opportunity to ask Packet Island President Praveen Kumar about VoIP, the IP Communications space and more.   Packet Island provides the a micro-appliance based Software-as-a-Service (SaaS) solution that enables service providers and VARs to deliver managed... continue reading...

Dialexia

I recently had the opportunity to ask Mohamed El Mohri, CTO at Dialexia Communications, about the evolution of the IP communicationsspace and the direction his company is taking.   Dialexia Communications is best known for its next generation communication software... continue reading...

The State of Telecom Competition

The Pittsburgh Post-Gazette has a great story on telecom competition. It is worth a read if you want to understand the plight of CLECs and the industry in general.   Here is an excerpt:   Greensburg-based Remi Communications, which competes... continue reading...

Telecom Cost Management

One of the fastest areas of growth in communications – and there seem to be so many these days, is telecom cost management. In recognition of this fact, TMC has launched a Telecom Cost Management channel which is being sponsored... continue reading...

Smoothstone

I recently had the opportunity to ask Jeff Wellemeyer, chairman and CTO of Smoothstone, about the most recent call center solutions and the path Smoothstone is taking to create greater customer satisfaction.   Smoothstone is an IP communications provider... continue reading...

TMCnet New Traffic Record

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.   Here are the numbers:   Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409   Page Views refers... continue reading...

ITEXPO Call For Papers

Please be advised that if you are interested in speaking at Internet Telephony Conference & Expo in Miami this January the deadline to submit abstracts is tomorrow. Please be sure to forward the following letter immediately to all who are... continue reading...

NetXUSA

I recently had the opportunity to ask NETXUSA CEO Tom Boone about his business and the direction he is taking the company.   NETXUSA, Inc. is a distributor of Voice over Internet Protocol (VoIP) products and services and has a... continue reading...

Super Technologies

I recently had the opportunity to ask Super Technologies Vice President Suzanne Bowen about her business and the direction she is taking the company.   You may recall Suzanne was nice enough to post a video interview of me a... continue reading...

IVR Technologies

I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and the direction he is taking the company.   IVR Technologies is a software development company providing integrated application, media and... continue reading...

AudioCodes Interview

Anyone in the IP communications business knows quite well that Alan Percy is one of the most well-connected and knowledgeable players in the space. Alan’s day job is Director of Business Development at AudioCodes and I swear his night... continue reading...

Call Center/CRM Stories August 10, 2007

Big news this week in call centers and CRM as we find call center quality is improving. This is great news. There is more below so take a read if you want to learn about peace in the Middle East... continue reading...

Office Communicator Voice Quality

I had a chance to try Microsoft Office Communicator voice quality for myself on a Plantronics stereo headset and I remain impressed with the quality of the sound. Although the wideband codecs do not support stereo, the voice and video... continue reading...

Hughes Systique Corp Interview

I recently had a chance to interview Arjun Roychowdhury, Director, IMS & Broadband Applications Hughes Systique Corp. Arjun will be a speaker at Internet Telephony Conference & Expo in September and I thought it worth getting his thoughts on... continue reading...

T-Mobile VoIP

Andy Abramson really likes T-Mobile’s VoIP plan based on a potential new device the company could be rolling out soon in the US. What is the device? Something which allows FMC for the home and small business market. It allows... continue reading...

Voice Peering Growth

Last year I proclaimed it the year of VoIP peering. 2007 is becoming the year of rapid VoIP peering growth. Case in point is the Voice Peering Fabric or VPF who recently stated they have reached a 200 billion minute... continue reading...

AudioCodes Has Good Quarter

Cisco made a big splash with their earnings news today and subsequently it may be worth pointing out Audiocodes too released great numbers with growth on a year over year of 15.5%.   “AudioCodes’ second quarter financial results were highlighted... continue reading...

Cisco Beat Earnings

Cisco beat earnings by $120 million dollars and they say enterprise earnings are strong.   Scientific Atlanta also produced outstanding results for the company.   Emerging markets are growing at 40%   Here are some statements I just wrote... continue reading...

TMC White Papers

I thought you may be interested in some of the latest white papers and research brought to you by TMC and its partners: ·        VoIP that Works! ·        Fax Solutions for Service Providers and Enterprise: Integrating SIP T.38 Fax... continue reading...

Unified Communications Magazine Debuts

Here is the unveiling of the first issue of Unified Communications Magazine (PDF). It has not been through final proofing but I have been so excited to share this new publication with the word I just had to post the... continue reading...

VoIP/IP Communications Stories August 6, 2007

In case you are behind on your reading or perhaps were away and want to catch up quickly; I have assembled some of the top stories from last week and today. Topics of interest include Cisco’s purchase of an equity... continue reading...

WiFi not Secure – Clarified

I just received this e-mail from Francois Doremieux, Senior Program Manager, Product Group: Customer Experience in response  to my WiFi is Insecure post from last week. I thought it worth sharing.   ----   Hello Rich It was a pleasure... continue reading...

700 MHz Setback

Just when youthought it was safe to jump into the 700 MHz frequency with your own device along comes the Federal Communications Commission's Office of Engineering and Technology (OET) who says initial testing of the prototype devices showed they failed... continue reading...

ITEXPO Weeks Away

I just can’t believe that Internet Telephony Conference & Expo is five short weeks away. I just can’t wait for September 10-12th in Los Angeles. Boy is the summer going by fast. Thankfully I read Ken Kamp’s blog where he... continue reading...

Mitel/Inter-Tel Finally Merge

Mitel's proposal to acquire and merge with Inter-Tel has been approved by Inter-Tel stockholders. Here are the details:   US$723 million merger Creates a market leader in SMB IP communications industry with the scale to strengthen and extend its reach... continue reading...

SpinVox and Skype

Voicemail transcription otherwise known as voicemail to text has come to the world’s most popular IP communications software package, Skype. SpinVox technology will be used to convert voicemails to text in the following languages to start: English, Spanish, French and... continue reading...

ShoreTel/Mitel Patent Lawsuit

Here is the latest on the ShoreTel/Mitel patent lawsuits from TMCnet’s Spencer Chin. I haven’t had a chance to examine the respective companies’ patent portfolios but one would imagine Mitel has a larger number just because they have been around... continue reading...

Aastra Intecom/BroadSoft

The IP communications market gets more and more exciting by the day and if you aren’t paying attention it even may get confusing. Today’s big news comes in the form of a partnership between two companies who you may not... continue reading...

Ixia

As Ethernet gets more complicated, so must the test systems needed to accurately ensure carriers are providing the best quality of experience for their metro Ethernet solutions. A few weeks back I had a chance to sit down with... continue reading...

Radisys

One of the hottest areas of telecom is the open standards building block area, especially the ATCA and more recently MicroTCA spaces. The reason for the growth in open standards components is obvious. As technology markets move more rapidly and... continue reading...

Iwatsu

As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant and discuss what his company is up to. He tells me sales of the company’s EMA Enhanced Messaging Application service... continue reading...

Bluesocket buys Pingtel

One of the fastest growing spaces in communications is the wireless market and it is essential all communications equipment providers address this area. To that end, Bluesocket, a company known in the WLAN and security space has just picked... continue reading...

Microsoft Pushes into Communications and Beyond

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate.... continue reading...

VoIP News July 20, 2007

Here is the VoIP/IP communications new of the week. We start with the terrible news of SunRocket closing down without notifying customers. Not well done at all. As you can see below Nuvio would love to get these customers. So... continue reading...

Latest Zultys Update

SIP PBX vendor Zultys is growing the company by hiring new people who are tasked with growing the company faster. A few weeks back I met with Zultys President and CEO Avi Wienrib who is also President of Telrad... continue reading...

Ooma Hysteria

I received e-mails from a number of bloggers this morning linking to their stories about ooma, the latest p2p VoIP scheme promising free long distance to the masses. The difference between ooma and other p2p solutions like Skype is the... continue reading...

iPhone Meets Asterisk

How do you get really interesting unified communications capabilities into your iPhone? Simple. Well it is simple if you have a trixbox-based phone system. Tom Keating has the details of getting the iPhone to work with your asterisk-based phone... continue reading...

Delicious TMCnet Stories

Here is a smattering of home made TMCnet stories, just like mom used to make. Mom’s cookies can’t compare to the brand new Tadiran trailer featured below or Cantata’s fax solutions. And you know, even if mom was the best... continue reading...

Voicemail Transcription Patent

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen... continue reading...

Voicemail Transcription Patent

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen... continue reading...

Latin America Unified Communications

Microsoft expects to see over 20% growth in it’s Information Worker division in South America during it’s next fiscal year. The UC platform will be the flagship component of the 2007 product versions to be launched in October and will... continue reading...

Voicemail Transcriptions Analysis

I have been receiving quite a few e-mails about my articles relating to voicemail transcription. My readers want me to point out the companies who provide such services are using human operators as well as machines to make this work.... continue reading...

Unwired Enterprise

Nortel is perfectly positioned to bring the world their Unwired Enterprise vision. The company is a strong player in the enterprise and service provider markets. For this reason it may even be surprising Nortel hasn’t gained more traction as they... continue reading...

ShoreTel IPO

ShoreTel hit it big with an IPO which jumped 27.5% on it’s opening day. The IPO was derailed last week as a result of a lawsuit filed by Mitel. The company closed the day at $12.15, after the company priced... continue reading...

Frontline

It is Frontline Wireless LLC Vs. AT&T and Verizon in the upcoming 700 MHZ spectrum auction and Frontline co-founder Reed Hundt, a former FCC chairman is aggressively courting public opinion and the current FCC to ensure his small company gets... continue reading...

TMCnet Goes Twitter

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to... continue reading...

SimulScribe: Real Visual Voicemail

So here I sit on vacation missing the hysteria taking the nation by storm. Of course I am talking about the iPhone lunacy. This device will definitely change the telecom world for the better and moreover it is already a... continue reading...

SimulScribe: Real Visual Voicemail

So here I sit on vacation missing the hysteria taking the nation by storm. Of course I am talking about the iPhone lunacy. This device will definitely change the telecom world for the better and moreover it is already a... continue reading...

Where Did Rich Go?

OK, Rich has not abandoned his loyal readers. He really values these people as without his readers he would stop blogging and at that point he would have to find a hobby or two. Thankfully, dear readers, I am... continue reading...

Cisco’s Chambers on Telecom Phase II

As I sit in a press room in Chicago eagerly awaiting John Chamber’s entrance, about 60 or so members of the media are catching up on gossip and the happenings in the industry. Cisco’s Jeff Spagnola Vice President, Worldwide Service... continue reading...

John Chambers

John Chambers the CEO of Cisco is getting ready to speak here in Chicago and John is generally one of the more dynamic speakers the industry has. Surprisingly, I haven’t heard John speak as often as I like as I... continue reading...

Sangoma: From Open Source to Unified Communications

I recently had a chance to speak with David Mandelstam at the Communications Developer Conference last month in Santa Clara, CA. Sangoma was one of the highlights at the show as the company had produced a few record quarters in... continue reading...

Skype Trunking

VoSKY Technologies Enables Skype Trunking and More Many companies are using Skype in their business but generally speaking these are Skype islands which do not interconnect with the plethora of telephony equipment in the organization. For example the ACD... continue reading...

Nuvoiz: Unified Communications Grows Up

The interest in unified communications is not slowing down and I can tell from the subscription interest to TMC’s Unified Communications Magazine the future looks very bright for this burgeoning technology.   A few months back I wrote about mid-market... continue reading...

In NYC for Unified Communications on the Trading Floor

I am in NYC now and soon will be heading over to the Unified Communications on the Trading Floor conference which I will be moderating later today. Here are the details.... continue reading...

RingCentral Update

If you have any doubt the hosted communications market is growing, you need to look no further than RingCentral who tells me their customer acquisition rate has grown at twice the rate of last year. The company does not offer... continue reading...

Shunra

Developing applications for local computers is one thing but once you factor in the latency generated by wide area networks you can significantly reduce productivity if users are forced to wait for painfully slow applications to refresh screens and provide... continue reading...

Interesting Reading

  Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy!  ... continue reading...

UC For the Trading Floor

I am pretty excited about the UC for the Trading Floor seminar I will be moderating in a few weeks. The conference has generated lots of interest and is a great launch pad for TMC’s launch of Unified Communications Magazine.... continue reading...

Nortel on Open-Source Communications

Tony Rybczynski – affectionately known within Nortel as Tony Ryb is one of the top thought leaders in the communications space and has been with Nortel as long as I can remember. He has also been a TMC columnist... continue reading...

Communigate Unified Communications

I just recently demoed a complete unified communications platform based on Flash and Flex2 and all I can say is wow. Pronto! Is a complete communications media center with unified communications built-in. The application has a great user interface that... continue reading...

Netgear

Recently I sat down with Vivek Pathela the VP of Marketing at Netgear and he shared some of the recent happenings at the company. For example Netgear recently rolled out a new NAS solution which is based on technology from... continue reading...

Unified Communications for the Trading Floor

  Please join me as I will be participating as a speaker at the following event fairly soon:   Unified Communications for the Trading Floor Roundtable Location & timing:     * New York City * Monday, June 18th,... continue reading...

IP Sizzles

I will be speaking at the IP Sizzles conference this summer in Dallas, TX. Robert Messer and the ABP team do a great job putting this conference together and this year marks the first time the show will be called... continue reading...

Ken Camp

Be sure to sign up for Internet Telephony Conference & Expo (ITEXPO) now and be part of the world’s premiere IP communications event. World-famous blogger, journalist and author Ken Camp will be there as well (Ken is there anywhere you... continue reading...

Communications Optimism

Last week I had a chance to spend a good deal of time with Norman Stout the CEO of Inter-Tel. He told me he is more optimistic about the spend in the market than any time in the last 7-8... continue reading...

SimulScribe

The voicemail transcription market otherwise known as voicemail to text is showing no signs of slowing down. I have written about this space a few times (Voicemail Transcription, Vonage Voicemail Transcription, SpinVox) in the past and I think it has... continue reading...

Mihaylo Bids for Inter-Tel

There is a higher bid for Inter-Tel than what Mitel initially offered to pay. The bid is being led by Steve Mihaylo who is a major shareholder of Inter-Tel and the former founder. Rumor has it Steve who has been... continue reading...

Pactolus and Cisco Workshops

Be sure to come to the Communications Developer Conference tomorrow and be part of the Pactolus and Cisco workshops. Why you ask? Because the future of communications is all about ecosystems and companies like Pactolus and Cisco are providing a... continue reading...

Communications Developer Show Daily

Here is the first show daily from the Communications Developer Conference taking place next week. Many have told me they are thrilled TMC is sponsoring such an event as there needs to be a single place the communications industry can... continue reading...

Office Headsets

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed... continue reading...

Open-Source Telephony Goes Mainstream

In the last few years the communications industry has been taken by storm through the invention of an open-source communications platform named Asterisk invented by Digium (www.digium.com) founder Mark Spencer. An article written for the January 2004 issue of Internet... continue reading...

Cable Gets VoIP

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies... continue reading...

VoIP Stories May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and... continue reading...

RIM Does Unified Communications

Research in Motion has taken the full unified communications plunge via its Blackberry Mobile Voice System (MVS) solution. The goal of this product is to allow a Blackberry smartphone to become a seamless telephony extension.   Millions of users already... continue reading...

Vulcan Flipstart, Verizon and YouTube

This is a busy news week with announcements and commentary from virtually all areas of communications and technology. Starting small, Gary Krakow has a review of the Vulcan Flipstart which is a company founded by Microsoft co-founder Paul Allen. Gary... continue reading...

Trixbox/Fonality at Communications Developer

I have just received word Kerry Garrison will be speaking at TMC’s Communications Developer Conference to take place next month in Santa Clara, CA. Kerry is the Sr. Product Manager at Trixbox and works intricately with the open-source development community.... continue reading...

Interesting Stories April 27 2007

Here are some stories worth reading from this past week:    Hosted VoIP for SMBs to Grow: Study VoIP Call Quality Hindrances, Meet NetEqualizer Tektronix Beefs Up Spectra2 VoIP Test Solution With New IMS, SIP, and Video Features VoIP Provider... continue reading...

Skype Announcements at Communications Developer

I was just perusing an article on Skype development from Greg Galitzine which consists of an interview with head of development for the world’s most successful VoIP software company. The interview is with Paul Amery the Director of the Skype... continue reading...

Mitel Acquires Inter-Tel

In a $723 Million transaction two of the leaders in the mid-market communications space have teamed up as Mitel has just acquired Inter-Tel. Both companies were very strong players in the mid-size PBX space and both were leaders in... continue reading...

TMC Beta Tests 3D stereo HD VoIP

TMC has just started beta testing the Diamondware 3D stereo HD VoIP platform. You may remember I have written about the company recently and Tom Keating had a write up on them as well.   As I have mentioned... continue reading...

EQO Funding

The investment environment for VoIP is pretty hot with news of funding two days in a row. Of course two data points a trend does not make but there seems to be lots of optimism left in certain segments of... continue reading...

Jajah and Iotum

Blackberry users are having a banner day as fist they are able to run their programs on Windows Mobile computers and now Iotum and JaJah are collaborating to allow the power of Jajah’s calling network to be combined with Iotum’s... continue reading...

Interactive Intelligence and Alliance Systems

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to speak with the president of Alliance Systems Rusty Cone about this deal. Rusty deferred to Alliance Systems chairman Jon... continue reading...

Hosted Communications for the SMB

We hear about hosted solutions from so many vendors these days. This area of the market is certainly experiencing tremendous growth. Companies like Covad, AccessLine and 8x8/Packet8 are doing well selling services to customers who are giving up their small... continue reading...

Vonage Voicemail Transcription

At CTIA a few weeks back I heard Vonage will offer a voicemail transcribing service soon but I was sworn to secrecy. As you may know I have been writing about voicemail transcription a great deal lately. I thought I... continue reading...

InfoWorld on Patent Reform

Let’s hope patent reform gets a great amount of momentum in our government and it actually happens. Large companies are indeed hoarding patents and using them as weapons to crush smaller companies. Patent litigation seems to be increasing by the... continue reading...

Microsoft Gives Away Exchange 2007

In the last seven years or so the adoption of open-source solutions has been breathtaking and Microsoft is not sitting on the sidelines watching this happen from afar. They have to be concerned about Linux and myriad open-source software... continue reading...

Voicemail Transcription

I am not sure what the category of product is that converts voicemail to e-mail but I suppose voicemail transcription covers it nicely. Recently wrote about SpinVox and how the company converts voicemail to e-mail automatically.   I am in... continue reading...

SIP to SIP Gateways

I am at a Dialogic analyst meeting today where the company’s Jim Machi tells the audience he thinks there will be an opportunity for his company to supply SIP/SIP gateways. The concept is scary as SIP as is supposed to... continue reading...

TMCnet Goes International

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top... continue reading...

A National Holiday For Virginia Tech Victims

I was reading about the Virgina Tech tragedy and was surprised and shocked at the same time. As you may know the worse shooting spree to ever take place on US soil happened yesterday.   This tragic event is... continue reading...

Nice Systems

In the wake of the negative VoIP investing news due to the recent Verizon/Vonage court battle, it is great to see BusinessWeek highlighting Nice Systems as a positive investment opportunity precisely because of the migration to VoIP. In addition it... continue reading...

Stop IMing Me

Finding the Holy Grail of Unified Communications   We all have our peculiar ways of working and mine is e-mail centric. It is precisely this love of e-mail that enables me to really find a product like SpinmyVmail useful... continue reading...

The FMC Border Architecture

In 1999 I had an interesting discussion at a Lucent Technologies luncheon with Arun Netravali who then headed up Bell Labs for Lucent Technology. Netravali spoke of the future of communications being an all encompassing communications skin which would have... continue reading...

Esna Technologies

When you think about unified communications you probably think of the big software or hardware companies. These are the organizations making the biggest splash in the UC area.   But we all know about the big boys. What is really... continue reading...

SpinVox

When I first came across a company called SpinVox I thought it had a niche product not really aligned with my core readership. The first product the company introduced to me was SpinmyBlog which is something I could definitely use... continue reading...

Cantata Gets New CEO

You may have seen the news about Cantata hiring a new CEO and could possibly be wondering why they would do such a thing. After all, Mark Zionts was involved in building Cantata into the company it is today with... continue reading...

Unified Communications Magazine

In case you missed my past blog entries regarding SIP Magazine becoming Unified Communications Magazine, consider it official… The change has begun and we are working on the look and feel of this new publication. It should be different than... continue reading...

Response Point

In case you weren’t aware, Microsoft unveiled a small business phone system recently called Response Point. TMCnet’s Tom Keating has a well thought-out blog entry on what Microsoft is doing as well as a bit of history on Microsoft and... continue reading...

Cisco's Real Strengths

Cisco’s incredible strength comes from being able to leverage its strong brand and enourmous salesforce to sell virtually every sort of product in telecom and datacom. This report makes it seem like the outlook for the competition is bleak.  ... continue reading...

Hosted Unified Communications

Recently Microsoft and Nortel expanded their efforts to bring unified communications to the world. In this case, they have tackled the tough job of bringing unified communications to service providers who will in turn be able to bring UC to... continue reading...

ITEXPO Video

If you haven’t been to Internet Telephony Conference & Expo and you are in the IP communications space, you should come. The last event took place a few months ago in Ft. Lauderdale, FL and was a very busy show... continue reading...

Verizon Vs. Vonage: Round II

This has been a strong news month for the VoIP market and perhaps the biggest news of all has been the Verizon Vs. Vonage patent case. While it is too early to know whether Verizon will ultimately be victorious, it... continue reading...

MyTMCnet

Thanks to readers like you, TMCnet has been blessed with 1-2 million unique visitors every month and last month over 20 million pages were viewed on this site. We are truly grateful to our readers, sponsors and advertisers who support this... continue reading...

TMCnet Sets Page View Record

This past February 2006, TMCnet passed the 20 million page view mark for the first time ever with a total of 20,554,331 page views from a total of 1,169,160 unique visitors. I am personally thrilled with this accomplishment because it shows... continue reading...

Ericsson

The holy grail of communications is being able to truly integrate the fixed and mobile phone worlds and in an ideal scenario users would have access to corporate resources such as directories from any mobile device they choose. As... continue reading...

ObjectWorld

Recently I had a chance to meet with executives at Objectworld and I couldn’t help but walk away impressed with the technology the company has developed. Their two products consist of CallAttendant which allows you to connect your existing PBX... continue reading...

Cantata

Cantata is a veritable conglomerate in the communications space. The company was formed a year ago through a combination of Excel Switching and Brooktrout Technology and has product lines for developers and service providers. The company is soon celebrating... continue reading...

Cisco Purchases WebEx Podcast

Here is my audio podcast on the Cisco acquisition of WebEx. There are many positives here and lots of interesting perspective and I kept it to a few minutes. I hope you like it.... continue reading...

Nuvoiz

Unified Communications for the Mid-Market There is no question the unified communications market will increase the value of communications vendor offerings but there seems to be lingering questions as to which sector of the market – large—medium or small will... continue reading...

Microsoft Acquires Tellme?

On my way into work this morning I saw two things. An amazing sunrise and a flock of geese flying. As far as the sunrise goes, I tried desperately to get my phone to take a picture of it so... continue reading...

Dialogic & Aculab Focus on Growth

Please enjoy the April 2007 Publisher’s Outlook from IMS Magazine:   ---------   DSP Resource Board Vendors Expand Focus   The last few weeks has seen an explosive amount of news in technology and communications and trying to justice to... continue reading...

TMCnet Search

We are always trying to innovate here at TMC and recently we have been looking for a way to ensure TMCnet becomes even stickier than it currently is. Our goal is not only to be the primary destination for all... continue reading...

Cisco Webinar

Did you know there is a link between air-blown fiber and unified communications? OK I realize this may not be a logical leap which is why of course TMCnet is going to be hosting a webinar with Cisco and Sumitomo... continue reading...

Huge News Coming From Plantronics

I recently met with Plantronics executives and they were basking in the glow of being market share leaders in the bluetooth space. They were very happy with this achievement and were further excited to tell me about how they see... continue reading...

ApplianX

Aculab Launches ApplianX Product Line   Aculab has just announced a new line of appliances and the product line is so different from any products previously supplied by the company I decided to ask some questions about the new ApplianX... continue reading...

Packet8 and SunRocket Speak on VoIP

I just moderated a panel here at the VPF in Miami and the topic was voice 3.0 and when we will get there and what it would entail. My panelists were from 8x8 and SunRocket and in both cases the... continue reading...

Explosive Small Business Communications Growth

Please enjoy my April 2007 Internet Telephony Magazine Publisher's Outlook. ----    You would have to be asleep to not realize how fast small business communications is growing. The reason? Small businesses didn’t have so many telecom choices a... continue reading...

Dialogic Cruise

I am headed to downtown Miami now where I will be on a cruise with Dialogic partners and the Dialogic team. This will conclude the Dialogic One event. The weather is pretty nice here so I expect to have a... continue reading...

IP Communications Stories February 26, 2007

Here are some good stories worth reading. I haven’t had a chance to give analysis and opinion on all of these but if I get a chance I will tackle some or all of these later. Enjoy:   VoIP Provider... continue reading...

A Breakthrough Month in IP Communications

Skype, Google, Verizon, Vonage and Other Happenings   Please enjoy the March 2007 Publisher’s Outlook from Internet Telephony Magazine:   The last few weeks have been among the most newsworthy in IP communications since this magazine’s first issue in February... continue reading...

Mitel Presence Tour

Today I will be flying to California to speak tomorrow at a conference hosted by Mitel. The name of the tour – I kid you not is the Presence Tour 2007. I will be discussing Unified Communications among other... continue reading...