Category: Cloud Computing

President and CEO Donovan Jones Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve

The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with

U.S. regulators will often stop mergers and acquisitions because they are bad for the public in some way. Too much

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he’s in a great position

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to

The pace of change in technology continues to increase and if your company generates its income from helping customers deal