Category: CRM

CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You
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Cyara: Don’t Forget the Customer Experience in Digital Transformation

Cyara: Don’t Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product
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SnapLogic: The Universal Translator of Digital Transformation and AI

Companies have a never-ending list of cloud applications they rely on with crucial data becoming ever-more siloed. Yet, in order
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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer – by voice anyway…  If you have kids, are a kid or
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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In
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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents
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NewVoiceMedia Brings Salesforce AI into the Contact Center

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve
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Talkdesk Really Differentiates with Enterprise Contact Center

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with
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3Cinteractive Brings CMS and Orchestration to RCS Marketing

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to
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As Enterprise Tech Buying Habits Change, Are You Ready?

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his
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