Category: CRM

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing. In an in-person interview. You

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product

Companies have a never-ending list of cloud applications they rely on with crucial data becoming ever-more siloed. Yet, in order

And that answer ironically is, not to answer – by voice anyway…  If you have kids, are a kid or

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his