Category: CRM

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers. There is no

 Communications is often sold as a commodity. What once cost dollars a minute is often free today but everyone knows that

Lets thank Microsoft for the new Spock chatbot but ask they go back to the drawing board. I spent a

One of the biggest challenges developers have to deal with relate to managing all the programming interfaces from various systems

With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging – handling over 4 billion messages

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call

WebRTC has been an incredible driver of interoperability in real-time communications but it still won’t work across every browser. CafeX

Unified communications vendor Zultys has been hard at work coming up with a new release and since it’s been a