Category: CRM

IVR in the Age of Siri and Alexa; Evolve or Die

We’d like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but
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Why IoT Companies Will Soon be Chasing Lumavate

Few people have heard of Lumavate but at the conclusion of this post you’ll be convinced that they likely point
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Tunnel is the Professional way Call Centers Text Customers

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers. There is no
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8×8 CEO Discusses Communications 2.0 and Going For the Win

 Communications is often sold as a commodity. What once cost dollars a minute is often free today but everyone knows that
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New Skype Spock Chatbot Dissapoints

Lets thank Microsoft for the new Spock chatbot but ask they go back to the drawing board. I spent a
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API of the Week: Scribe Software Powers Integration

One of the biggest challenges developers have to deal with relate to managing all the programming interfaces from various systems
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AT&T Drives IoT Growth via Channel Partners

With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question
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API of the Week: GupShup Powers Omnichannel Messaging

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging – handling over 4 billion messages
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How Chris Botting Moved Hardware to Software Decades before Others

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move
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BroadSoft’s Big Opportunity: Contact Centers

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call
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