Category: CRM

Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer – by voice anyway…  If you have kids, are a kid or
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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In
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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents
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NewVoiceMedia Brings Salesforce AI into the Contact Center

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve
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Talkdesk Really Differentiates with Enterprise Contact Center

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with
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3Cinteractive Brings CMS and Orchestration to RCS Marketing

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to
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As Enterprise Tech Buying Habits Change, Are You Ready?

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his
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IVR in the Age of Siri and Alexa; Evolve or Die

We’d like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but
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Why IoT Companies Will Soon be Chasing Lumavate

Few people have heard of Lumavate but at the conclusion of this post you’ll be convinced that they likely point
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Tunnel is the Professional way Call Centers Text Customers

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers. There is no
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