Category: CRM

As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant

One of the fastest growing spaces in communications is the wireless market and it is essential all communications equipment providers

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I

Here are some great call center and CRM stories from the week. There is a very strong Latin flavor as

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is

Is it a marketing ploy or really something useful? NetSuite recently announced they will have support for Apple’s iPhone with

Customer service is so crucial in every organization and Gartner is a well-respected name in the field of technology market

Digium just acquired Sokol & Associates the company behind the successful Asterisk training program and the Astricon trade show. This

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter.