Here are some great call center and CRM stories from the week. There is a very strong Latin flavor as you can see below. Stories about Brazil, Mexico and Argentina.
- Using CRM Software Solutions to Increase Sales Revenue
- Call Recording: Not Just for the Call Center
- Study Shows Mexico Contact Centers Strong Presence for Spanish-Speaking World
- NICE to Highlight SmartCenter Solution at User Group 2007 Summit
- Study Shows Brazil as Strong Player in Global Contact Center Outsourcing Market
- Mortgage Companies Can Benefit from the Hosted Contact Center Model
- Research Shows Strong and Increasing Adoption of IP Telephony
- SugarCRM Accepting Nominations for Award Banquet
- Argentina Contact Center Market Poised for Strong Growth
- Study Benchmarks Success Service-to-Sales Transitions in Call Centers