Customer service is so crucial in every organization and Gartner is a well-respected name in the field of technology market research. It is for this reason when Gartner analysts make a live presentation, it is usually a great idea to listen and learn.

 

This is especially true when the topic is the Top 8 Trends Shaping the Customer Service Experience. Click on the preceding link for an archived presentation. Here is an article regarding this presentation from TMC’s Stefania Viscusi.