I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.
I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related. Anyway, the Cablevision team has been pretty responsive and helpful.
Hopefully we can get this problem fixed soon as you might imagine my VoIP conversations are less than stellar with periods of packet loss.
I asked what IP address they ping to and they said they couldn’t tell me. I thought this was kind of weird. I think they are using NAT and the address would be of no use to me. I am not sure but this seemed like a weird thing to tell a customer.