Cablevision Customer Service

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.
 
I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related. Anyway, the Cablevision team has been pretty responsive and helpful.
 
Hopefully we can get this problem fixed soon as you might imagine my VoIP conversations are less than stellar with periods of packet loss.
 
I asked what IP address they ping to and they said they couldn’t tell me. I thought this was kind of weird. I think they are using NAT and the address would be of no use to me. I am not sure but this seemed like a weird thing to tell a customer.

  • Richie
    October 7, 2007 at 10:18 am

    [quote]I asked what IP address they ping to and they said they couldn’t tell me. I thought this was kind of weird. I think they are using NAT and the address would be of no use to me. I am not sure but this seemed like a weird thing to tell a customer.[/quote]
    Cablevision acts as though it’s a Top Secret thing. I asked them if they accepted sip url calling and they had absolutely no clue what I was talking about.
    So then I asked them what there sip server was. The Customer service rep changed her tone and and said “thats ‘private information'” It’s not like I asked what the rep what her cup size was!
    Anyway.. if anyone out there knows whether they can accept sip uri calls please let us know.
    As far as the server information one day when I have nothing to do (and am bored) I’ll just look at the data going over the network here and see exactly what the hell it’s doing.

  • Carolyn Thomas
    August 21, 2008 at 11:22 am

    I have been a Cablevision customer for a very long time. At the present I have the Triple Play and am also on the Board for email service evaluations with Cable. My Trible plan ends in Sept. As you know the economy is tight and I am on a fixed income. Verizon is offering a program called Freedom with includes TV, Phone and internet for $69.99 for six months and if you sign a 2 yr contract it is $69.99 for two years.
    I would rather not change from Cablevision as I have been very satisfied with the service but as of Sept 15 my cablevision bill will go to $132.30 per month.
    ….Has cablevision initiated a counter plan to offset customers switching to Verizon?
    Please advise and if you have not considered it, I suggest you do as many of my friends tend to switch also when their year of the Triple play is over.

  • Chih Yang Yu
    October 5, 2008 at 9:00 pm

    Hi,
    Can you teach me how to put on subtitle? TKS!

  • Mrs. R. Bunzel
    January 1, 2010 at 3:24 pm

    What a Happy New Year when I turned on television to find
    that the food channel and HGTV are no longer a part of
    my service. No warning..no nothing. These two channels
    are a vital part of my family’s viewing time. We are
    extremely disappointed and we are discussing our options.
    I can only imagine how this came about….I’m sure that
    money played a big part on both sides. I only hope that
    all the other disappointed customers write and call and
    decide to make a move from Cablevision. You have greatly
    disappointed all of us. With all the turmoil for the
    past couple of years with the economy and our safekeeping,
    you destroyed a little bit of our escape from reality.
    Sincerely,
    Disappointed in Aberdeen, New Jersey 07747

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