Category: CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is

I would like to take a moment and thank all my readers and wish you all a great holiday season

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to

I like the new Alcatel-Lucent logo. It makes me think of a cross between an airline and an ecommerce company.

Here is part of my Internet Telephony Magazine Publisher’s Outlook December 2006:   ———–   Certainly the biggest news in

The word on the street is that approximately 50 people (see update) were laid off at Cantata yesterday out of

Vector Capital and former Inter-Tel CEO Steven Mihaylo said they withdraw their bid for Inter-Tel. Recently Inter-Tel shareholders rejected the

If I have to say what the most interesting thing happening in the call center today it is call center

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick