Category: Call Center

Edify Unites Contact Center and Company on a Single Platform

Edify Unites Contact Center and Company on a Single Platform

“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite
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Fuze Touts Rapid Growth and Significant Samsung Partnership

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with
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Sharpen Technologies Agent Experience Score Improves Contact Center Performance

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution
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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You
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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale.
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PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall
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XMedius Empowers Teams with Enterprise-Grade Call Center Solution

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for
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AT&T Launches API Marketplace

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their
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The Future Of Unified Collaboration And Communication

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne. Consider
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StaffAlerter Adds Personal Alerting Device for Enhanced Safety

StaffAlerter Adds Personal Alerting Device for Enhanced Safety

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than
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