Category: Call Center

Ooma White Label Allows For Higher Value and Higher Margin

Ooma White Label Allows For Higher Value and Higher Margin

“About three years ago we started to create a channel for VARs going after SMBs or the micro SMB marketplace,”
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PCM Touts UCaaS and Collaboration Channel Offerings

PCM Touts UCaaS and Collaboration Channel Offerings

The channel is a bit a new to PCM but according to Paul Harrold, VP of Collaboration they put emphasis
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Highfive and Okta Bring Free VideoConferencing Services to the Enterprise

Highfive and Okta Bring Free VideoConferencing Services to the Enterprise

Last week we explained how Highfive is looking to make videoconferencing ubiquitous and this week, they reaffirmed this commitment by partnering with Okta to bring
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Masergy Helps Clients Achieve Digital Ambitions

Masergy Helps Clients Achieve Digital Ambitions

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing
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ZaiLab Powers the Contact Center With Happier Agents

ZaiLab Powers the Contact Center With Happier Agents

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of
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Highfive To Make Videoconferencing Ubiquitous

Highfive To Make Videoconferencing Ubiquitous

  “Highfive is on a mission to make videoconferencing ubiquitous,” said Chris Heinemann, Senior Marketing Director in an exclusive interview.
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Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

Voci Technologies  was spun out of Carnegie Mellon University to “Amplify the value of your voice data in real time.”
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Voxbone Positions Self as AWS of Communications

“Voxbone is positioning itself as the AWS of the communications space. We power much of the communications market and their
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Theta Lake Zoom Partnership Brings Compliance to Voice and Video

Theta Lake is a machine learning and AI platform analyzing audio and video content for compliance risk. “We focus on
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Metaswitch Hits 25M Business Subs, Aims for Many More

Metaswitch Hits 25M Business Subs, Aims for Many More

Metaswitch recently announced they have reached the 25 million business subscriber milestone – which is impressive as the company is
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