Category: Call Center

Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

Voci Technologies  was spun out of Carnegie Mellon University to “Amplify the value of your voice data in real time.”
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Voxbone Positions Self as AWS of Communications

“Voxbone is positioning itself as the AWS of the communications space. We power much of the communications market and their
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Theta Lake Zoom Partnership Brings Compliance to Voice and Video

Theta Lake is a machine learning and AI platform analyzing audio and video content for compliance risk. “We focus on
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Metaswitch Hits 25M Business Subs, Aims for Many More

Metaswitch Hits 25M Business Subs, Aims for Many More

Metaswitch recently announced they have reached the 25 million business subscriber milestone – which is impressive as the company is
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NEC Smart Workspace is a Millennial-Friendly UCaaS Solution

NEC Smart Workspace is a Millennial-Friendly UCaaS Solution

NEC has transformed their portfolio with the NEC Smart Workplace, Ram Menghani, VP of Product Management explained in an in-person
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Edify Unites Contact Center and Company on a Single Platform

Edify Unites Contact Center and Company on a Single Platform

“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite
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Fuze Touts Rapid Growth and Significant Samsung Partnership

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with
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Sharpen Technologies Agent Experience Score Improves Contact Center Performance

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution
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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You
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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale.
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