One of the biggest challenges to traveling has been taking off your shoes and removing the laptops from bags. When
In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.
It is rare we spot an incredible idea, share it with our loyal readers like you and have to wait
Life is moving fast towards a subscription model. Microsoft Office 365, Teams, Disaster Recovery-as-a-Service, Infrastructure-as-a-service, etc. Of course, UCaaS is
Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
8×8 and RingCentral have not been shy about touting their video solutions as they see collaboration as a natural, adjacent
Having been in and covering the call center space since the 1980s, before the term call center was invented, we
Cybersecurity company IRONSCALES increased its annual recurring revenue by 115% in 2019, driven by a 130% increase in channel partnerships
Last summer we introduced Krisp, the company that provides noise cancellation for enterprise calls. Two weeks later we broke the
There are a lot of AI-based chatbot platforms out there and that is good thing as the market for these