Tag: call-center

Multisite Call Center Webinar

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce
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ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be
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CallMiner

Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future
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Call Center E-Learning

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was
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West Buys Intrado

TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted
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Homeshoring

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how
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SER Update

I just ran into the technical team of SER at lunch and they told me how amazing things are going
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Alexa Record: 1,151

I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as
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TMCnet: 10 Million Page Views

TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site.
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SER For Sale

Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good
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