Tag: call-center

Cyara Accelerates Contact Center Migrations to the Cloud

Cyara Accelerates Contact Center Migrations to the Cloud

Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
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Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
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How AI Creates Jobs

How AI Creates Jobs

Yesterday on Twitter Richard Bottoms posited an important question – asking when AI will take over for programmers. For decades
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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ITEXPO: 8×8 Buys Contactual

Breaking news from ITEXPO West 2011 in Austin, Texas. Hosted communications, video and VoIP pioneer 8×8 has just purchased Contactual,
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My Day of Shooting Videos in Dallas

I am here at the Joule Hotel in Dallas, Texas where I met with over a dozen companies in the
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Iwatsu Launches the TOS3000

I’m here at the Broadvox Partner Summit and have some news to break. Iwatsu has become Icon Voice Networks and
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A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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Jon Shaprio: Larger Than Life

One comment I made in article a few months back has turned into a fun conversation in the industry. I
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