Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily
Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
Yesterday on Twitter Richard Bottoms posited an important question – asking when AI will take over for programmers. For decades
The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
Breaking news from ITEXPO West 2011 in Austin, Texas. Hosted communications, video and VoIP pioneer 8×8 has just purchased Contactual,
I am here at the Joule Hotel in Dallas, Texas where I met with over a dozen companies in the
I’m here at the Broadvox Partner Summit and have some news to break. Iwatsu has become Icon Voice Networks and
What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in