Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
Noble Systems is one of the longest-running players in the contact center space. We regularly saw them at industry conferences
IPI is focused on creating intelligent contact center solutions that deliver exceptional customer experiences. Founded in 2001, the company has
In March, we told you about the exciting happenings at CallMiner after an exclusive live interview with Scott Kendrick, VP
5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary
Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in