Tag: call-center

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
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Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
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Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
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VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
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Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
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Why Intermedia Acquired Cloud Contact Center Provider Telax

Why Intermedia Acquired Cloud Contact Center Provider Telax

Exactly one month ago we reported how Mark Sher, Vice President UC Product and Marketing at Intermedia explained how his
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Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
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Call Center Cybersecurity

Call Center Cybersecurity

Contact centers deal with credit cards, personal and healthcare information. This is some of the most lucrative data hackers could
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2Hz Krisp Noise Cancellation Now for Call Centers. Sitel First to Deploy

2Hz Krisp Noise Cancellation Now for Call Centers. Sitel First to Deploy

Many of us have experienced airline headphones which cut background noise and allow you to sleep more easily on long
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The Future of Work is Altering Contact Centers

The Future of Work is Altering Contact Centers

Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily
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