Tag: call-center

A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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Jon Shaprio: Larger Than Life

One comment I made in article a few months back has turned into a fun conversation in the industry. I
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Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
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Altitude Software

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to
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ITEXPO: Eli Bordow Speaks

The Self-Healing, Self Optimizing Call Center Eli Borodow who was recently CEO of Telephony@Work — now a part of Oracle
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TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
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Tier One Service Providers Worldwide

I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony
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Verizon Wireless a Call Center 2.0 Case Study

The wireless communications sector is one of the more interesting businesses around as they generate billions and billions in revenue
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Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator.
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Call Centers Changing Lives

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about
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