Having been in the contact center space since before it was called call center or “anything center,” we tend to
In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
Exactly one month ago we reported how Mark Sher, Vice President UC Product and Marketing at Intermedia explained how his
Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
Contact centers deal with credit cards, personal and healthcare information. This is some of the most lucrative data hackers could
Many of us have experienced airline headphones which cut background noise and allow you to sleep more easily on long