Tag: contact center

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

Eight months ago we shared how impressed we were with MessageBird and what they were doing – M&A, adding new
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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Exclusive Interview With New Ribbon CEO Bruce McClelland

Exclusive Interview With New Ribbon CEO Bruce McClelland

It has been a wild ride for Ribbon Communications, a global software leader in secure and intelligent cloud communications. The
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ITEXPO Exhibitor Avaya Partners with Noble Systems on Gamification, Analytics

ITEXPO Exhibitor Avaya Partners with Noble Systems on Gamification, Analytics

Noble Systems is one of the longest-running players in the contact center space. We regularly saw them at industry conferences
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Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen┬áCTI┬ácompany that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
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Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
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Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
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Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
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VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
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Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
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