Tag: crm

IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson is no stranger to chatbots as it works with a number of leading contact center companies to provide
Read More
Pareteum Power 2019 Live Blog

Pareteum Power 2019 Live Blog

12:53 pm EST: We are about to kick off. Here is some background on Pareteum: Video Interview we had with
Read More
ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
Read More
Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
Read More

Airline CRM

You I don’t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to
Read More

A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
Read More

Costly CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is
Read More

Costco CRM

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to
Read More

Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
Read More

Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
Read More