Tag: crm

Pareteum Power 2019 Live Blog

Pareteum Power 2019 Live Blog

12:53 pm EST: We are about to kick off. Here is some background on Pareteum: Video Interview we had with
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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Airline CRM

You I don’t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to
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A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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Costly CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is
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Costco CRM

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to
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Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
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Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
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TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
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