Tag: crm

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

Eight months ago we shared how impressed we were with MessageBird and what they were doing – M&A, adding new
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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Exclusive Interview With New Ribbon CEO Bruce McClelland

Exclusive Interview With New Ribbon CEO Bruce McClelland

It has been a wild ride for Ribbon Communications, a global software leader in secure and intelligent cloud communications. The
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LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
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Content as a Product – Core to B2B Sales

Content as a Product – Core to B2B Sales

By Thomas B. Cross techtionary.com SalesForce put out this interesting though really too long of a paper called B2B Marketer’s
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Kustomer Gets $60M for Self-Described 20-Year More Modern Salesforce

Kustomer Gets $60M for Self-Described 20-Year More Modern Salesforce

Kustomer, the enterprise customer service platform, today announced its Series E round of funding of $60 million,  which is their 4th round of
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Bpm’online Updates Low-Code BPM and CRM Solutions for Future of Work

Bpm’online Updates Low-Code BPM and CRM Solutions for Future of Work

Bpm’online is a global business software company leading in the space of low-code, process automation and CRM. They just launched
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CounterPath Touts CRM Integration

CounterPath Touts CRM Integration

CounterPath was one of the first softphone clients we ever used – they have decades of legacy experiencing in making
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Zoho One adds Process Automation, SSO and Blockchain Support

Zoho One adds Process Automation, SSO and Blockchain Support

Zoho has upgraded Zoho One, the self-described operating system for businesses that is designed to run an entire organization—from sales and
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Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
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