Tag: crm

A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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Costly CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is
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Costco CRM

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to
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Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
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Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
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TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
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SalesForce.com Meet Google AdWords

Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc.
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Lawyers and CRM

How often – seriously now – do we get to read stories that encompass both CRM and lawyers. Usually you
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Google Aided CRM

What happens when you use Google search technology to ferret out information hidden in your enterprise archives? According to this
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Verizon Wireless Does CRM

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for
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