Tag: crm

Why Facebook Would Buy Kustomer – the “More Modern Salesforce”

Why Facebook Would Buy Kustomer – the “More Modern Salesforce”

Kustomer CEO Brad Birnbaum has told us in past interviews: We are like Salesforce but 20 years newer and 20
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Applango Uses AI to Reduce Call Center Turnover and Customer Churn

Applango Uses AI to Reduce Call Center Turnover and Customer Churn

AI can be used in numerous fields and we find its application in the medical space to be extraordinary as
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[24]7.ai Engagement Cloud Integrates the Best of Digital and Voice for Customer Interactions

[24]7.ai Engagement Cloud Integrates the Best of Digital and Voice for Customer Interactions

7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar
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SugarCRM Acquires Node Inc. for Deep Learning and the Future of Work

SugarCRM Acquires Node Inc. for Deep Learning and the Future of Work

One of the definitions of the future of work is increased use of AI to make better corporate decisions. Just
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SupportLogic Raises $12 Million for its AI-Powered Support Platform

SupportLogic Raises $12 Million for its AI-Powered Support Platform

Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
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Who Was First in Multicloud?

Who Was First in Multicloud?

Having been in and covering the call center space since the 1980s, before the term call center was invented, we
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Sprinklr Integrates with ServiceNow CSM

Sprinklr Integrates with ServiceNow CSM

Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
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Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
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OwnBackup Gets $50M to Help Protect Critical SaaS Data

OwnBackup Gets $50M to Help Protect Critical SaaS Data

People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
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Directly Gets $11 Million for Customer Experience and Future of Work

Directly Gets $11 Million for Customer Experience and Future of Work

Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
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