Kustomer CEO Brad Birnbaum has told us in past interviews: We are like Salesforce but 20 years newer and 20
AI can be used in numerous fields and we find its application in the medical space to be extraordinary as
7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar
One of the definitions of the future of work is increased use of AI to make better corporate decisions. Just
Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
Having been in and covering the call center space since the 1980s, before the term call center was invented, we
Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million