"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                                     

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                              

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Ty Baldwin, Regional Director, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                    

11:30 am – 1:00 pm

Registration & Complimentary Lunch

1:00 – 1:15 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Ty Baldwin, Regional Director, Sales, ININ

1:15 – 1:45 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:45 – 2:15 pm

Maximizing your ROI for deployment of an IP phone system  

George Borgh, Regional Director, Vonexus

2:15 – 2:45 pm

Leveraging Your Investment

Integrated VoIP on the Microsoft Platform  

George Borgh, Regional Director, Vonexus

2:45 – 3:00 pm

Break

3:00 – 3:30 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Scott Ridgway, Technical Sales, ININ

3:30 – 3:45 pm

Real Implementation - Customer Case Study

Russ Fromkin, Strategic Relations Manager, Intel Corporation

3:45 – 4:00 pm

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ