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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Apple Planned the iPad BEFORE the iPhone. Who knew?

Everyone assumes that Apple was working on the iPhone before the iPad. However, the recent lawsuit by Proview Electronics suing Apple over...

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What Twitter Told Me This Week

I get a lot of articles off twitter. Too many to write about all of them so I am just going to...

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Dell Voice Launches in Canada - Will it Fail As Badly As Dell Video Chat?

Dell has partnered with Ontario-based Fongo to offer Dell Voice, a VoIP app exclusively available exclusively in Canada that offers a Canadian...

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5 Tips for Speakers

I'm not the best speaker. I'm still nervous and anxious before every talk, even when moderating. But I prepare for every talk...

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Vonage Attacks Skype with 30% Price Cut and Free App-to-App Calling & Texts

Vonage today launched new versions of their mobile app for both iOS and Android phones that feature free app-to-app calling and international...

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ITEXPO IP Communications Trade Show Continues Solid Growth

ITEXPO East 2012 in Miami was TMC's best show ever with over 200 booths and over 8,200 attendees. Conferee attendance for ITEXPO...

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Verizon and BT Announce Cross-Network Video Calling & Telepresnce

Verizon and BT announced a deal enabling each of their respective customers initiate high-quality video conferences and telepresence sessions. I spoke...

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Social Media Channel Integration

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and...

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FCC is Busy!

.The FCC is really busy!The FCC is still working on Inter-Carrier Compensation. It ordered Rural Call Completion.It approved TWC's $3B bid for...

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Mobile Video Conferencing and IT Expo

IT Expo East was held last week in Miami. One thing I like to do at shows is to figure out...

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Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails?

According to CNet, Apple's A5 processor includes noise-reduction circuitry licensed from a start-up called Audience. Audience's technology enhances speech and works well...

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Verizon Puts the Move on Video

After Verizon's CFO sais that FiOS was a poor economic decision for the company, I would think video would not be on...

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Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?

Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the...

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Billionaire Gives Secrets to Startup Success

Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing...

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Making Hosted UC Simple

Simple Signal sketches out Hosted UC on a napkin at ITEXPO. I guess it is that simple.  ...

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What Twitter Told Me This Week

February 10, 2012

I get a lot of articles off twitter. Too many to write about all of them so I am just going to drop some on you here.

Please be advised that the FUSF rate for Q1 of 2012 has increased from 15.3% to 17.9%. For further information regarding FUSF Fees and rates please see the FCC website.

RebTel is #2 behind Skype with 15M users doing 2 billion minutes of international calling. [venturebeat]

Both Florida state and federal lawmakers are trying to overturn the NFL blackout rules.

Why Did ShoreTel Buy M5?

February 10, 2012

Recently, M5 Communications was acquired for about $160 million by ShoreTel. The premise PBX vendor had a bad quarter and caved to the pressure of Hosted PBX. Avaya, Interactive Intelligence and MITEL have hosted offerings. At some point, ShoreTel had to jump on that bandwagon - due to the big opportunity (ask any analyst) and the threat that cloud comm places on premise only sellers.

I think some of that money - now $162 M based on the stock - was for Dan and his team to stay on and continue to run the machine.

5 Tips for Speakers

February 8, 2012

I'm not the best speaker. I'm still nervous and anxious before every talk, even when moderating. But I prepare for every talk - whether I am a moderator, panelist, keynote, trainer, or co-host. Here are some things that speakers do wrong:

1.

Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

Monitor social channels Decide on Relevance Assign employees to tasks Establish Policies Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms. These platforms can include twitter, Facebook, Google+, Yahoo! groups, forums, LinkedIn or any of the other thousands of online communities and networks that exist.

It is a way for call center to move from a cost center to a revenue center.

Educating the Channel with Certifications

February 7, 2012

One of the panels last week at ITEXPO was titled Educating the Channel with Certifications. When you consider that as a founding board member and current VP of the Technology Channel Association, education is a primary objective, this topic was relevant. The panelists were Louis Haynor, CSO at Alteva, and Jim Riley of Apptix. I didn't know that Apptix was an agent of Alteva and had been through their certification program.

FCC is Busy!

February 7, 2012

.

The FCC is really busy!

The FCC is still working on Inter-Carrier Compensation. It ordered Rural Call Completion.

It approved TWC's $3B bid for Insight. "Time Warner Cable last August agreed to buy Insight for $3 billion in cash. The nation's No.

FCC Rules on Rural

February 7, 2012

Following Congress sending him a letter, FCC Chairman Julius Genachowski has finally issued a ruling on Rural Call Completion [pdf].

ATIS and NTCA have been hounding the FCC as complaints went from about 100 a month in 2009 to over 1000 a month in late 2010. A group of them sent a letter to the FCC [pdf], which stated:

"the Rural Representatives identified a variety of concerns, including but not limited to: (1) calls that ring for the calling party, but not at all or on a delayed basis for the called customer of the RLEC; (2) calling parties who receive incorrect or misleading message interceptions before the call ever reaches the RLEC or the tandem it subtends; (3) calls that appear to "loop" between routing providers, but never reach the RLEC or the tandem it subtends; and (4) incorrect caller ID that displays to called parties."

Many carriers point the finger at their underlying network operator - another carrier that they dump the rural traffic on. MagicJack and Google Voice have a reputation for not completing calls to high expense rural areas.

The underlying problem is Inter-Carrier Compensation. Rural telcos not only get USF funds to operate, but also get many pennies per minute for call termination.

Verizon Puts the Move on Video

February 6, 2012

After Verizon's CFO sais that FiOS was a poor economic decision for the company, I would think video would not be on the VZ radar. The FiOS TV service is so expensive to deliver that Frontier raised rates over 70% when it took over former VZ FiOS territory -- and then decided to switch all the TV over to DBS.

Comcast buying NBCU was a little different, but cablecos have owned channels before, especially sports channels (MSG, YES, BayNews9).

Maybe the TV-cord-cutting crowd is scaring the cablecos, despite the rhetoric to The Street. Content is expensive to license and to deliver. And getting more expensive all the time.

The ROI of the Show

February 3, 2012

This is the second time a Tampa startup was convinced to come to ITEXPO East and it turned out excitedly well. I met the guys at Phonism at IGNITE Tampa. The networking and feedback from the Industry for them has been invaluable. Why come to ITEXPO? Networking, feedback, maybe find a partner or the missing piece of the puzzle that makes everything else fall into place.

See you at 9 am and Noon today in my sessions!

Best Channel Managers

February 3, 2012

Do you think any of your channel managers are good enough to tell other channel managers how to do better at the job? If so email their name and email and why you think they are so good. (pradizeski @ tmcnet dot com)

BTW, Regan would like some votes. 
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