Remote support is becoming a bigger part of contact centers and the support process in general. In more and more instances companies are using remote support tools to enable rapid resolution to problems.

In technical fields especially remote support solutions allow support representatives to take control of client computers in order to generate meaningful solutions to customer problems.

This Wednesday, TMC is proud to be working with Citrix on a webinar that should help you learn how you can use the latest remote support solutions to boost customer satisfaction.

Here is an e-mail that we recently sent out announcing this webinar to he world. I hope to see you there.

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As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring this Wednesday, March 1st at 11:00am PT (2:00pm EST). Please feel free to register for the event by the link given below.

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"Empowering Your People with the Remote-Support Competitive Edge"

Date: March 1st
Time: 11:00am PT (2:00pm EST)
Register here: http://www.tmcnet.com/webinar/citrix

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How can service and support professionals cut costs while significantly improving time to resolution and customer satisfaction? Today there is a better way to provide secure, cost-effective remote support while giving your organization a competitive edge: Citrix® GoToAssist.

Join us on March 1st to explore the advantages of implementing industry-leading remote support and learn how companies from a variety of industries are using GoToAssist to achieve lower operating costs, higher service levels and increased customer satisfaction.
During this informative 30-minute Webinar, you will:

Find out why remote-support technology is ranked #1 by support professionals for effectively and efficiently resolving support incidents

Discover how to take the next step in steering your organization towards world-class remote support

See why GoToAssist was selected as the winner of the prestigious CRM Excellence Award for two years running

Sponsored By: Citrix, TMCnet, and Customer Inter@ction Solutions Magazine Register here: http://www.tmcnet.com/webinar/citrix