iPhone Problems

Rich Tehrani : Communications and Technology Blog - Tehrani.com
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iPhone Problems

 
For the record, I do not have an iPhone. I may be the only techie who doesn’t have one at this point. I didn’t stand in line for hours or camp on a sidewalk waiting for this device to arrive.
 
However, I just spoke with Michael Khalilian of the IMS Forum and I apparently was the first caller on his new iPhone. He was telling me the level of complexity to get the device working is incredible. It is a nightmare for a non techie he tells me. He says the iTunes and AT&T servers were not interoperating correctly.
 
He says the AT&T servers were clogged and this was the reason he had to wait 2.5 days to get the phone working.
 
He was on the phone with Apple and AT&T tech support and finally the servers started syncing and the phone display came up and everything got downloaded (iTunes, etc).
 
He says time flew by as he admired the beauty of the new device and tried to fix the problems.
 
He said unless the servers sync, the device is a pure piece of “art,” He also referred to it as a piece of “glass.” “When it works it is amazing,” he exclaimed.
 
I asked about the lack of a keyboard as I figured with would be a deal killer for many. He says there is more flexibility with the device since there is no stylus needed. He says it is totally different than traditional handsets and is a breakthrough in terms of user experience.
 
He wants to figure out how to get it working with the organization’s next IMS plugfest.
 
Michael says the device has amazing capability. He doubts many users will use all of the features of the device. To back up his statement he mentions the user guide is 150 pages.
 
He thinks the hype is justified and in the last couple of hours he has been truly blown away (it has only worked since 4:00 AM this morning). Mike concluded, “Everything Apple claimed is true and more… Once you get past the activation.”


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