iPhone Problems

July 2, 2007
 
For the record, I do not have an iPhone. I may be the only techie who doesn’t have one at this point. I didn’t stand in line for hours or camp on a sidewalk waiting for this device to arrive.
 
However, I just spoke with Michael Khalilian of the IMS Forum and I apparently was the first caller on his new iPhone. He was telling me the level of complexity to get the device working is incredible. It is a nightmare for a non techie he tells me. He says the iTunes and AT&T servers were not interoperating correctly.
 
He says the AT&T servers were clogged and this was the reason he had to wait 2.5 days to get the phone working.
 
He was on the phone with Apple and AT&T tech support and finally the servers started syncing and the phone display came up and everything got downloaded (iTunes, etc).
 
He says time flew by as he admired the beauty of the new device and tried to fix the problems.
 
He said unless the servers sync, the device is a pure piece of “art,” He also referred to it as a piece of “glass.” “When it works it is amazing,” he exclaimed.
 
I asked about the lack of a keyboard as I figured with would be a deal killer for many. He says there is more flexibility with the device since there is no stylus needed. He says it is totally different than traditional handsets and is a breakthrough in terms of user experience.
 
He wants to figure out how to get it working with the organization’s next IMS plugfest.
 
Michael says the device has amazing capability. He doubts many users will use all of the features of the device. To back up his statement he mentions the user guide is 150 pages.
 
He thinks the hype is justified and in the last couple of hours he has been truly blown away (it has only worked since 4:00 AM this morning). Mike concluded, “Everything Apple claimed is true and more… Once you get past the activation.”


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Comments to iPhone Problems

RE: iPhone Problems

Well my iphone was sent to me with part of o-ring hanging out of the right front glass. I ask them to replace the phone and AT&T said I would need to get Apple to fix the problem. I talked to Apple and they wanted me to send the phone to them. (pay $29.00 more dollars to fix their poor workmanship or go to Atlanta 2-hour drive to their store.) No thanks, I cut service off and just paid $65.00. No more AT&T bill ($70.00 +) and no ($599.99) for poor workmanship. Think they would want to keep new customers. Guess not. I still have no cell phone.

 
By Timothy Childress

RE: iPhone Problems

Top bottons do not work such as when you want to add or update your phone contacts. When the edit button is touched nothing happens! My only tec support option that I know of is to reset the phone to the original factory setting thus erasing all of my contacts, photos, etc. Any suggestions???

 
By Rob Bartoli

RE: iPhone Problems

Hello,

My wife and I recently purchased iPhones. We like the design but really would like an update already. We started a website to track bugs and feature requests. It is completely free. Please take a look:

http://www.iphonebuglist.com

Thanks,
Tom Braselton
iPhoneBugList.com

 


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