May 17, 2005 •
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"Best Practices in the IP Brought to you by Interactive Intelligence® |
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8:00 – 8:30 am |
Registration & Complimentary Interactive Breakfast |
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8:30 – 8:50 am |
Welcome and Introduction Interactive Intelligence and Best Practices in an IP Paul Weber, VP, Sales, ININ |
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8:50 – 9:20 am |
Keynote – Industry Direction Rich Tehrani, President of Technology Marketing Corporation (TMC®) |
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9:20 – 10:00 am |
Best Practices in the IP Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications Peggy Gritt, Senior Director, Global Market Solution, ININ |
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10:00 – 10:15 am |
Break |
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10:15 – 11:00 am |
Customer Interaction Center® (CIC) Live Demo Tim Passios, Team Lead, Technical Sales, ININ |
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11:00 – 11:15 am |
Customer Success Story Elaine Looney, COO, ABC Group |
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11:15 – 11:30 am |
Hitting Home: Keys to Success, Questions and Answers Paul Weber, VP, Sales, ININ |
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11:30 am – 1:00 pm |
Complimentary Lunch (shares with Vonexus seminar) |
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“Microsoft-based VoIP: Brought to you by Vonexus |
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11:30 am – 1:00 pm |
Registration & Complimentary Lunch (shares with ININ seminar) |
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1:00 – 1:15 pm |
Welcome and Introduction Vonexus and the Microsoft®-based IP PBX Paul Weber, VP, Sales, ININ |
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1:15 – 1:45 pm |
Keynote – VoIP Insights and Market Direction Rich Tehrani, President of Technology Marketing Corporation (TMC®) |
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1:45 – 2:15 pm |
Maximizing your ROI for deployment of an IP phone system Brit Vickner, Business Development Manager, Vonexus |
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2:15 – 2:45 pm |
Leveraging Your Investment Integrated VoIP on the Microsoft Platform Brit Vickner, Business Development Manager, Vonexus |
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2:45 – 3:00 pm |
Break |
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3:00 – 3:30 pm |
A Live Look: The Integrated Microsoft®-based VoIP Phone System Enterprise Interaction Center® (EIC) Live Demo Brit Vickner, Business Development Manager, Vonexus |
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3:30 – 3:45 pm |
Real Implementation – Customer Case Study |
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3:45 – 4:00 pm |
Hitting Home: Keys to Success, Questions and Answers Paul Weber, VP, Sales, ININ |
