Communications Webinars

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Communications Webinars

I came across some webinars of potential interest coming soon from TMC. There are a bunch and they are quite varied so it would seem there is certainly something for everyone. I am certainly interested in the 10 myths of voice automation, reducing customer churn and multi service business gateways.
 
 
 
Creating a Centralized Global Command Center for Workforce
Management, IT, Telecom, HR Management
 
Date: Wednesday, November 28, 2007
Time: 9:00 AM PT / 12:00 PM ET
Duration: One hour
 
Phone-based automated customer service applications are a part of our everyday lives, and voice automation is becoming a more popular offering than ever. But many questions can and will come up when your company considers adding voice automation to its customer service strategy. What's your return on an investment in speech? Where can you benefit the most? And the most basic questions of all are: Does it work and will my customers use it?
During this Webcast you will learn about:
• The best applications for speech
• The evolution of speech applications
• When and how to add speech to your customer service
 
 
Unified Convergence and Business Continuity
 
Date: Wednesday, November 28, 2007
Time: 11:00 AM PT / 2:00 PM ET
Duration: One hour

For a contact center to function at its highest efficiency, Workforce Management, Telephony, Desktop Support and HR must interact seamlessly. By consolidating these teams into a single organization - sharing resources and monitoring - you can respond more effectively to arising needs in any of the areas. This free Webinar will show you why Chase decided to reorganize these departments and manage them thru a Central Command Center powered by an IEX solution. Learn why Chase chose to streamline and the benefits they gained from it: - Discuss how WFM, Telephony and HR were handled prior to the reorganization - Learn why you should go with a centralized Global Command Center - Review Chase's current organizational structure and see how to build your own strategy - Measure the financial and staffing gains Chase enjoys from the Global Command Center Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
 
 
 
 
Help Your Employees Reach Their Performance Goals -- and Yours
 
Date: Thurday, November 29, 2007
Time: 9:00 AM PT / 12:00 PM ET
Duration: One hour

We will discuss how performance management technology assists organizations in managing employees. Aligning individual goals with those of the organization and providing visibility into their current performance helps employees achieve their goals - and the goals of the business. Specifically, you will learn how to: " Link strategic business priorities to employee behavior " Automate processes to improve efficiency and effectiveness " Empower employees to self-manage their own performance " Provide management needed information to improve decision-making We will also discuss what result you can expect by implementing a performance management system, how to build an ROI, and how packaged solutions compare to both internally built performance management systems and non-contact center specific performance management applications. Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
 
 
 
 
Speech Mythbusters: Debunking 10 Common Myths about Voice Automation
 
Date: Tuesday, December 4, 2007
Time: 11:00 AM PT / 2:00 PM ET
Duration: One hour
 
Phone-based automated customer service applications are a part of our everyday lives, and voice automation is becoming a more popular offering than ever. But many questions can and will come up when your company considers adding voice automation to its customer service strategy. What's your return on an investment in speech? Where can you benefit the most? And the most basic questions of all are: Does it work and will my customers use it?
During this Webcast you will learn about:
• The best applications for speech
• The evolution of speech applications
• When and how to add speech to your customer service
 
 
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Building Carrier Networks Using COTS Technology
Optimize the cost of Delivering Network Services
 
Date: Wednesday, December 5, 2007
Time: 11:00 AM PT / 2:00 PM ET
Duration: One hour
 
Innovative telecommunications service providers, NEP’s (Network Equipment Providers) and ISV’s (Independent Software Providers) are leveraging commercial off the shelf (COTS) technology to help reduce the cost and complexity of delivering their Next Generation Network (NGN) services.
 
The IBM BladeCenter family is a COTS (Commercial off the Shelf) platform providing greater deployment flexibility - Central Office, Data Center, or Customer Premise; seamless integration into existing network infrastructures with support of a wide range of protocols and interfaces; and an increase in the quality of provisioned services, facilitated by a high-speed architecture at substantially lower CAPEX cost when compared with legacy and proprietary platforms. This common infrastructure enables simple standard processes, shared spare inventory, pre-installation of power, cables, racks, and networking to reduce ongoing OPEX costs.
 
The IBM BladeCenter family also provides access to rapid innovation and the latest technology to deliver continuous price/performance improvements – while enabling solutions like iSCSI, over 10 GigE, that can drive up to twice the throughput of existing fiber channel solutions, at a lower overall cost. Leveraging industry standard technology as AdvancedMC modules to provide support for legacy telecommunications interfaces, signal processing and packet acceleration solutions, the IBM BladeCenter platform is well positioned to address the needs of equipment providers to deliver a broad variety of networking application platforms to service providers for the emerging IMS, 3.5G/4G wireless and Voice Over IP infrastructure.
 
Please attend the IBM sponsored webinar with our solution partners Blade Network Technologies and Interphase to understand how the IBM BladeCenter HT is assisting telecommunications service providers, Network Equipment Providers and ISV's in reducing costs associated with NGN deployments, reducing time-to-market for delivery of new, revenue generating services, while providing additional deployment flexibility not previously available.
 
 
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Measure Service Robustness, Reduce Costly Service Downtime and
Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down!
 
Date: Thursday, December 6, 2007
Time: 8:00 AM PT / 11:00 AM ET
Duration: One hour
 
Service Providers and Cable operators are actively trying to improve the reliability and uptime of their networked products and IP business. Simply put, downtime or robustness shortfalls translate into revenue loss and expensive customer churn. This webcast discusses how provider customers like Cox Communications are improving networked application or service availability and reliability by addressing robustness and resiliency factors before any networked product is deployed into a production environment. Mu Security commissioned Network Strategy Partners (NSP) to conduct first-hand interviews to quantify real-world revenue loss and customer churn metrics with a new hands-on study of providers including 4 case studies. To help operators measure their potential revenue loss due to robustness issues, Mu and NSP also created a new online ROI calculator and best-practice whitepaper. Webcast participants will be presented with first-hand research including: " Why should network services and products undergo robustness analysis and testing? " What is the ROI for using a Security Analyzer appliance solution? " What financial and staffing impact will security analysis provide towards Network Operation TCO? " What organizations benefit from using the Mu-4000? " What are service provider and product vendor use cases? Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
 
 
Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)"
 
Date: Tuesday, December 11, 2007
Time: 8:00 AM PT / 11:00 AM ET
Duration: One hour
 
The webinar will showcase a strategy to develop a cost effective, modular and scalable MSBG product family for self and service provider managed SMB devices using pre integrated merchant communication software and merchant silicon. This market is projected to grow at phenomenal growth rates in excess of 30% till 2011. We will review the key features which are the drivers for service provider deployment of these products. Network Equipment Vendors are challenged to develop an MSBG product portfolio that is modular, scalable and extensible, catering to varied deployment configurations in remote branch offices (RBOs) and small and medium enterprises (SMEs), while keeping a strict tab on engineering costs and development timelines. Learn from us on how to effectively architect an integrated solution that addresses these challenges, and also realizes the innovative features being demanded by carriers and enterprises. After the presentation, the Webinar will be open for a live Q&A after the presentation. Be sure to have your questions ready! Key Take Away of the Webinar: o How to build a modular integrated extensible MSBG Platform o Capability to address Service Provider Managed and Enterprise Self Managed MSBG requirements o A ready reference design which can be taken to market
 
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Building a Business Case for Remote Support
 
Date: Wednesday, December 12, 2007
Time: 11:00 AM PT / 2:00 PM ET
Duration: One hour
 
No company today will approve spending for new service and support technology without an understanding of the return on investment (ROI) for the project.
If you’re building a case for remote support, explaining ROI won’t be a problem, with remote support adopters showing improved productivity and efficiency and dramatic changes to core metrics like first-contact resolution and incident-handling time.
Join our upcoming Webinar to see SSPA’s VP of Research John Ragsdale share his brand-new research on building a business case for remote support and learn how GoToAssist enables customer support organizations to reduce costs while increasing productivity and customer satisfaction.
 
 


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