What We Learned From the Skype Outage

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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What We Learned From the Skype Outage

As organizations move to VoIP and other forms of IP communications it is imperative they realize the world of IP is far different from the PSTN and circuit-switched networks of yesterday. While Internet Protocol is the protocol of the Internet which was designed to be resilient enough to withstand a nuclear attack, IP networks need proper management to be able to continue operating under a variety of circumstances.
 
The concept of the always up IP communications network was certainly in the spotlight recently as TMCnet’s Tom Keating broke the story of Skype, the world’s most popular IP communications software company having a major network outage. He surmised that a recent Microsoft upgrade to its operating systems was responsible for the outage.
 
A few days later, Skype explained that indeed, Microsoft’s operating system update coupled with a bug in the eBay division’s software was responsible for leaving millions without IP communications.
 
While some journalists have come to the conclusion that VoIP is no longer reliable because of this outage the reality is that a software bug stopped the network from functioning properly and this had nothing to do with the inherent reliability of VoIP.
 
Still, when you leverage the benefits of IP communications you must also be aware of the responsibilities that come with the technology. Yes, you now have some responsibilities you may not have been aware of. Much the same way you now know to but a UPS on your e-mail server, you need to ensure you have adequate network management and security in place when you use VoIP on a regular basis basis.
 
In other words, take this outage as a learning experience. Learn to test you VoIP network. Learn to monitor your IP communications network. Learn to have redundancy in your IP telephony network. It is far better to be prepared than to be left without your vital communications systems.
 
For example, do you have redundant broadband connections coming onto your company? Even the smallest of the small SMB can afford to have a cable modem and DSL line to ensure they are always connected and taking customer calls.
 
But even a network designed to handle myriad conditions cannot solve the problems of a service such as Skype being nonfunctional. After all, what do companies do if their primary IM software dies in the middle of a crucial trading day? Or in the middle of an important meeting or conference call? What is your company’s backup plan?
 
Typically, companies have not used a backup plan for IM and VoIP services because frankly they didn’t see the need.
 
The recent incidents involving Skype show how perilous it can be to rely on a single service provider for anything. If redundancy exists you should be aware of it and ensure your organization is prepared to switch IP communications providers in case one goes out.
 
This strategy may not even cost any money but it will cost you some time. But the time you spend to ensure IP communications is working is critical. After all, if you are tasked with ensuring your company’s communications is working, can you afford not to be prepared? Even if you don’t use Skype you need to be covered in case a similar problem happens to other companies.
 
One way to stay on top of the happenings in the world of IP communications is to ensure you read influential blogs such as Tom Keating’s VoIP Blog, Andy Abramson’s VoIP Watch and On Malik’s GigaOm. In addition, be sure to check in daily on TMCnet and be at the IP communications industry event, Internet Telephony Conference & Expo September 10-12 in Los Angeles, CA where over 7,000 IP communications decision-makers will be in attendance from around the world.
 
The communications revolution continues and there is no substitute for a stellar education which can help your company get all the benefits of IP communications with little or none of the pitfalls.


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