Cingular had an outage this past weekend in the tri-state area according to this article. Apparently many of Cingular’s employees have been focused on restoring service in areas affected by hurricane Katrina and perhaps this outage in the northeast caught the company off guard and short-staffed.
Cingular Outage
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September 18, 2005 2:49 PM
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Run, do no walk from this company. Six of their telereps assured me they'd issue me a refund for a screw-up charge, and to date, the money hasn't appeared. In my experience, they're extremely unprofessional.
-Another Dissatisfied Cingular Customer
I started having issues yesterday, 04-11-2006 all day, I was going from 5 bars to disconnected, then searching for the network.
All this in a known working area, after being dc'ed 20 times in a half hour, I just quit trying, and could not check voice mail because of above issue.
I get to a land line, call support 1.5 hours later, and after being 3 wayed with a so called tech, was told NOPE we are not having ANY issues must be your phone.
Day 2 ( today ) same thing, call my company support saying bag this piece of *&^$# and get me another phone I cant work.
Later in the day I get a call OH Cingular is having sporadic issues, like all day long, I am now on the phone with them, and they don't know of any issues but are checking.
If you want a rotten phone, get a Blackberry 7290, it will pick up wind noise but not your voice, and thats when it works, and if you want the WORST service in the world get Cingular.
I took a cingular sprint over the verizon before Cricket told me I was not dealing with AT&T!
Quality of Cingular/AT&T varies by region. I travel alot and it works well on the coasts but in rural areas like in Iowa or Montana other providers like Verizon are better. Select your provider based on your induvidual usage pattern.
Michael