Key Takeaways:
- Natterbox delivers a Salesforce-native voice and digital communication platform
- Supports voice, SMS, WhatsApp, AI-driven call insights, and PCI-compliant payment workflows
- Recent launch of Natterbox Digital unifies multiple channels inside Salesforce
- Includes real-time sentiment analytics, call recording, and AI-powered coaching tools
- Trusted by over 600 organizations globally, including well-known enterprise brands
This past TMC award winner was founded with the goal of reimagining business telephony. Natterbox has established itself as a voice and digital communications platform designed from the ground up for Salesforce. Unlike traditional telephony systems that operate as disconnected tools, Natterbox embeds all functionality natively within the CRM—enabling teams to make, receive, and analyze calls and messages without switching platforms.
Native Communications Inside Salesforce
Natterbox offers an end-to-end communications solution that supports voice calls, SMS, and WhatsApp messages, as well as advanced routing, transcription, and interaction logging—all managed directly inside Salesforce. This unified approach simplifies workflow management and improves visibility across sales and service functions.
The platform includes features like auto call logging, dynamic call routing, and click-to-dial capabilities. For users, this means faster response times, fewer missed connections, and a seamless interface that aligns with daily workflows.
The AI-powered contact center solution for Salesforce-first companies
Introducing Natterbox Digital
Earlier this year, the company expanded its offering with the launch of Natterbox Digital. This release brings voice and digital channels together into a single customer engagement suite. It supports multi-channel interaction flows—allowing teams to message, speak with, or follow up with customers across preferred channels.
This expansion adds powerful automation and real-time message delivery capabilities to the core platform. Users can send reminders, trigger personalized follow-ups, and route messages based on logic configured within Salesforce. It also supports intelligent translation and cross-language engagement.
Enhancing Customer Experience with AI
To further elevate engagement quality, Natterbox includes tools like Natterbox Insight—offering sentiment analysis, speech transcription, and interaction summaries. These features help teams monitor conversation quality, identify coaching opportunities, and ensure consistency in customer communications.
Calls can be recorded and stored with flexible retention settings, supporting industries with strict compliance requirements. The platform is also PCI-compliant, supporting secure payment interactions during voice calls.
Designed for Global Organizations
With users in over 600 organizations worldwide, including high-profile brands in retail, finance, and recruitment, Natterbox is built to scale. Its cloud-based architecture supports mobile teams and remote work scenarios, with recent expansions to Microsoft Teams integration and mobile functionality.
The platform is well-rated for implementation speed, user satisfaction, and customer support—backed by a team with deep Salesforce and communications expertise.
As customer expectations shift toward real-time, contextual communication, Natterbox offers a platform built to meet that demand—streamlining how teams connect, converse, and deliver service without leaving Salesforce.
Learn how AI Agents can supercharge your company’s profits and productivity at TMC’s AI Agent Event in Sept 29-30, 2025 in DC.
Rich Tehrani serves as CEO of TMC and chairman of ITEXPO #TECHSUPERSHOW Feb 10-12, 2026 and is CEO of RT Advisors and is a Registered Representative (investment banker) with and offering securities through Four Points Capital Partners LLC (Four Points) (Member FINRA/SIPC). He handles capital/debt raises as well as M&A. RT Advisors is not owned by Four Points.
The above is not an endorsement or recommendation to buy/sell any security or sector mentioned. No companies mentioned above are current or past clients of RT Advisors.
The views and opinions expressed above are those of the participants. While believed to be reliable, the information has not been independently verified for accuracy. Any broad, general statements made herein are provided for context only and should not be construed as exhaustive or universally applicable.
Portions of this article may have been developed with the assistance of artificial intelligence, which may have contributed to ideation, content generation, factual review, or editing.
