Category: Call Center
Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
Having been in the contact center space since before it was called call center or “anything center,” we tend to
In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies
Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots
IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP)