Category: Call Center

Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This

5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary

Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in

Having been in the contact center space since before it was called call center or “anything center,” we tend to

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in