Category: FOW

We told you back in May Kustomer was reinventing CRM: “We are like Salesforce but 20 years newer and 20

Having been in the contact center space since before it was called call center or “anything center,” we tend to

Cortical.io says they deliver AI-based Natural Language Understanding (NLU) solutions which are quicker and easier to implement and more capable

A new Helpshift survey supports what many of us think but goes a lot further. It says 83 of people

Retailers and e-commerce vendors share many, similar challenges such as unsold inventory and determining what optimal pricing is based on

Future of Work (FoW) is the overarching term which describes how society will stay productive in the days ahead. There

We first started covering Lifesize in 2007 with a piece which described the company’s near-telepresence solution at a fraction of

Dealing with numerous collaboration and conferencing platforms can be a productivity drain as well as a security risk. Often companies

The growth of the chatbot market will continue its meteoric rise to $5.63 billion by 2023. We consider chatbots to

Advancements in technologies such as machine learning and artificial intelligence are growing in the workplace – to the benefit of