Off to DC to speak at the ATA about the future of contact centers. I am flying out of the Westchester airport and am pretty excited that I don’t have to fight Long Island or Queens traffic just to catch my flight. The airport is about 20 minutes from my house. Only problem is that there are few flights out of Westchester so if you have a cancellation, you are in a bad situation. I hear the Acela trains are down today so I really lucked out by deciding to fly. I give up connectivity while flying but at least I will get there.

It works out OK as I need to rehearse the presentation and proof a volume of material and write an article for a consumer publication (more on this later).