Category: Call Center

MiaRec, known for its innovations in contact center technology, recently showcased enhancements to its AI-based analytics and quality assurance tools.

In a move to help transform the landscape of IT management, support, and business communications, GoTo has unveiled two innovative

AI can be used in numerous fields and we find its application in the medical space to be extraordinary as

7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar

While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact

In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.

Having been in and covering the call center space since the 1980s, before the term call center was invented, we

Talkdesk is one of a handful of companies that really came out at the right time – with the right

15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions

Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just