Avaya Touts People-First Model

This week at IAUG – the Avaya user group event in Las Vegas the company launched a new program called Ace Your Apps with the goal of making communications more people centric while allowing corporations to integrated their UC solutions with a number of IT company solutions from IBM, Microsoft and others. David Yedwab breaks the news on TMCnet here.

Enjoy an excerpt:

At the heart of this program is a compelling offer for enterprises with Avaya Aura or Avaya Communication Server 1000 and Microsoft or IBM (News Alert) instant messaging and presence clients. Enterprises current versions of Avaya Aura or Avaya CS 1000 are entitled to one free desktop integration user license for each UC-entitled user (up to $140/user in value).   This adds up to a significant savings – up to 87 percent for 5,000 deployed users – plus the ability to establish a communications-enabled business process (CEBP) platform that can further drive innovation and workflow efficiency by integrating critical business processes in order to grow competitive advantage through both the extension of productivity growth within the enterprise to desk-bound and mobile workers and across the supply chain.  

The Microsoft (News Alert) Communicator Add-in integrates Avaya Aura with OCS R2 using client-side OCS/Lync integration on-prem and in the cloud with BPOS (and Office 365 in 3Q11). Only the OCS/Lync Standard CAL is required reducing customers’ spend by reducing Microsoft license costs.   Worker productivity is also enhanced with click-to-call and telephony presence from Avaya Aura handsets without the need to purchase OCS/Lync devices, while the user experience with Microsoft Office Communicator (OC) is preserved with single sign-on and support for phone and computer modes supporting G.711, 722, 729 codecs.   Moreover, users can leverage Avaya Aura’s rich feature set directly within OC client including a conversation window allowing mid call control (release, hold and retrieve, DTMF), click-to-video and CRM integration.

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