Psytechnics is one of the major players measuring quality of experience for voice and video deployments. Recently the company expanded its offering to include Cisco telepresence systems. As users utilize IP communications over disparate networks dispersed geographically, they need to ensure they have detailed visibility of the user experience. Problems like echo, metallic sound, distortion, background noise and other nuances are tough to measure without systems like the one Joe Frost, the company’s VP of Marketing describes below.