I have been receiving quite a few e-mails about my articles relating to voicemail transcription. My readers want me to point out the companies who provide such services are using human operators as well as machines to make this work.
For the record, the companies which provide such services will tell you flat out that humans are not involved. Perhaps a plausible explanation for the discrepancy is that some of the voicemails have human assistance and some do not.
Today, a reader told me about a patent that SpinVox has regarding human transcription in this field. I asked to have this patent forwarded as a quick Google search did not turn it up. I will keep you posted.