At the last Internet Telephony show I heard a bunch of complaining about Continuous Computing. Complaints about service levels, responsiveness, etc. In addition I overheard a conversation of an irate Continuous Computing partner.
I am sure every company has a customer or two that that feels this way about them from time to time. In my position I get to hear many customer complaints… Perhaps too many. I usually disregard the first one or two but when get many in a row that is a sure sign of potential problems.
Until recently I never heard anything bad or good about the company and they have an A+ list of investors behind them.
That is why I was surprised when I was faced with similar comments at other industry events – I have been on the road for many weeks now — but no one wanted to go on record. Apparently there is some abrasiveness in the company’s ranks but insiders felt uncomfortable with me revealing the details.
I have calls into Brian Wood the company’s VP of Marketing who I know. As soon as I can connect with Continuous Computing I will let you know the details of my conversation.
Consider this story developing.