Speaking in Atlanta

I am speaking in Atlanta today for Interactive Intelligence. I have totally reworked my presentation and it includes elements of Web 2.0 and using consumer VoIP software to your advantage in a contact center. The weather was pretty bad when I got here but cleared up shortly thereafter. I speak next week at Comptel (pdf) as well — the topic there is VoIP peering where I moderate a panel.

I just started using Skype video and find it a great way to keep in touch with the family when on the road.

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